I just subscribed to an individual channel, OUTtv to be specific, and on my nextbox only the SD channel is available (ch 269). The HD feed of the channel (ch 474) says it is not authorized. I thought when you subscribe to a channel you would get the SD and HD feed if they are both available. I can see that the HD version of the channel is available in a specialty pack, but I only want the one channel.
So which did you order? 269 or 474? They're both greened out (unauthorized) in my Guide. Usually when there's SD on a lower channel and HD on a higher one, it automatically gives you HD on both if you have a HD box and TV. Maybe Rogers thinks you'll get HD on 269. I would call Rogers again as ask why you have to watch in SD or if there's an extra charge for HD.