Thank you for posting your concern in the Community.
Have you noticed any other symptoms like a black screen on channels, pixelation etc? Is On Demand not working on other boxes as well assuming you have more than one box?
Your 4290 box is running SARA guide and rebooting the box should resolve the SRM8001 error. Have you tried rebooting the box yet?
I tried rebooting the box, but the SRM 800 error is still there. It all started when I was watching Timber Kings on HGTV On Demand, the screen freezes, causing the on demand service to have technical difficulties, same as other VOD channels. That's why my SARA guide is been in maintenance.
We have had our box replaced 4 times in 13 months. Senior tech just left, still can't resolve this issue. He changed wires, thinks it might be an issue with our year old building. Problem started in November. When you start the program it doesn't play and statusee bar freezes. No follow up from Rogers. Please help, thinking of Bell! Thanks
The on-demand problems have been solved, because I added an addition to the package, Anime Network On Demand (Channel 210).
Did you try the search function (press * on the remote). You don't need to be in the ROD channels, but this search seems to favour ROD. I'm not sure if this will give you enough episode information, but at least it should direct you to the appropriate ROD channel.
There are a huge number of OD channels:
These are scattered all over the dial depending on your location, although you should be able to find them using search in AnyPlace or downloading the (overall) channel guide from Rogers' website. I have no idea what some of these are as I watch very little OD.