On-Demand problems

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Resident Expert
Resident Expert
Posts: 3,367

Re: On-Demand problems


@EdH wrote:

...the boxes were both frozen on "loading...".


You likely have a signal issue in your home or in your neighbourhood. If the return signal from your box(es) is not good, then the head end won't/can't send out your desired programme. The fact that the box(es) froze, also indicates a signal issue. Call Rogers and have them check the signal at your boxes and in your neighbourhood. Here's a post discussing signal issues, which are the cause of many problems.  You can also check the signal at the box yourself using the link.

 

http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M422...

 

This, of course, does nothing if an episode is missing in the on-demand selection. I have, however, also occasionally found that one bunch of episodes is in one location and another episode is in another location (and I thought it was missing). The Rogers person who put in the one episode didn't put it in the same place and it ended up a the bottom of a list, or in another place due to alphabetical sorting, etc.