On Demand not working/ Galaxie channels too

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

On Demand not working/ Galaxie channels too

When I click on the On Demand button,  Loading screen pops up, One moment please,  then goes to Black screen.  Happens with some channels as well.  Same with Galaxie channels,  nothing.  Not really impressed with the digital HD box that I'm renting to own.  Looks refurbished,  and second one in 2 days.  Seems like alot of money for what we are getting in return.  Any ideas would be greatly appreciated. 

 

 

***Edited labels***

Resident Expert
Resident Expert
Posts: 14,075

Re: On Demand not working/ Galaxie channels too

With the rental boxes.. it can be a roll of the dice.. they all come from one pool... can get a good almost new or a rough one (though they should be weeding out the BAD ones)

 

As for the other issues... did you just put in the box yourself? Or did you ever get a tech out.
If not.. that would be your first thing likely.  Not that you did anything wrong... just usually MOST of those issues, are SIGNAL related.  Its possible that the signal just to that spot, isnt very good.  The techs should be able to tweek things, replace splitters, connectors, etc as needed to get it more up to snuff.