On Demand missing episodes

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RogersMoin
Moderator
Moderator
Posts: 1,943

Re: On Demand missing episodes

Hello, @ellekay.

 

Thank you for posting your query in the Community. Occasionally the content may take a little while to become available on Rogers On Demand due to various technical reasons. 

 

Please send us a private message at @CommunityHelps so we can submit a ticket. Once the episodes are available, you'll be notified. 

 

Cheers,

RogersMoin

ellekay
I've Been Here Awhile
Posts: 6

Re: On Demand missing episodes

Thank you, RogersMoin.  Before I checked my email just now, I had checked the On Demand listings to see what today's situation was.  All four of the missing episodes are now available.  They were not available yesterday.  So thank you again for your assistance with this.  I look forward to being a member of this forum.

Vickitty
I've Been Around
Posts: 1

Re: On Demand missing episodes

Hi there,

The last two episodes of Grey's Anatomy still haven't been uploaded to On Demand. Please help! 🙂
RogersCorey
Moderator
Moderator
Posts: 1,430

Re: On Demand missing episodes

Greetings and welcome to our Community @Vickitty!

 

I've checked it on my own box here and confirmed that episode 6 is missing but the most recent episode has been uploaded. Can you please double check on your own end to see if both episode 6 and 7 are still missing for you?

 

I'll need to submit an escalation to find out why the episode is missing and have it resolved. Please PM us @CommunityHelps so that I may further assist. If you're not familiar with our PMing process, you can find instructions here. 

 

Regards,

RogersCorey

JeffO3
I've Been Around
Posts: 1

Re: On Demand missing episodes

The two most recent episodes of Better Call Saul are missing from Rogers on Demand

RogersMoin
Moderator
Moderator
Posts: 1,943

Re: On Demand missing episodes

Hello, @JeffO3.

 

Welcome to Rogers Community Forums, and thank you for joining this discussion!

 

I appreciate you reaching out to us in private messages. We can continue troubleshooting there, and if required, submit a ticket for you. Please keep us posted. 

 

Cheers,
RogersMoin
 

Julie39
I've Been Around
Posts: 1

Re: On Demand missing episodes

I was trying to catch up on some episodes of Young Sheldon. The first 4 episodes from season 4 are listed. Where are seasons 1, 2, & 3? Also, the final 2 seasons of Big Bang Theory are missing? I would really like to watch these episodes on On Demand. Please help!!! Who is responsible for this oversight? This is what I am paying for. PLEASE UPDATE THIS SYSTEM!!! Thank you.
-G-
Resident Expert
Resident Expert
Posts: 1,882

Re: On Demand missing episodes


@Julie39 wrote:
I was trying to catch up on some episodes of Young Sheldon. The first 4 episodes from season 4 are listed. Where are seasons 1, 2, & 3? Also, the final 2 seasons of Big Bang Theory are missing?

Welcome to the Community!

 

Episodes are usually only available On Demand for a limited time period.  For some shows, it may only be for a few days; for others it may be for the current season that is airing.  In the end, it typically all comes down to content rights, and Rogers can only distribute content that it has access to and that it has the rights to distribute.  Ignite TV will pull together as many episodes from as many seasons, past and present, from all available sources including episodes that you have recorded on your PVR and from streaming services such as Crave, Netflix, and Prime Video.  However, for most shows, there will inevitably be gaps in coverage.

 

When the last season of The Big Bang Theory was still airing on CTV, that entire season was available On Demand until the fall of 2019.  Crave currently has rights for Seasons 1-9.  A few episodes of Season 10 are currently available because they had been airing on CTV Comedy recently, but those will disappear in a few days.

 

It is a similar situation with Young Sheldon.

 

Networks may also be able to distribute additional past seasons directly, accessible through their own streaming app or their web site.  Rogers may or may not have the rights to distribute that content as well.



josephus1
I Plan to Stick Around
Posts: 8

Re: On Demand missing episodes

Anyone else having issues with OnDemand delays? I find it's very sporaic this week. For instance, HBO's 30 Coins hasn't been updated with the latest episode which aired Monday. Y&R hasn't been updated since Tuesday; yet other daily shows are up to date--so it doesn't seem like a connection error on my end.

SP4321
I've Been Here Awhile
Posts: 2

Re: On Demand missing episodes

The Walking Dead Season 10 is missing episodes. After Ep.1 and 2 it jumps to 6. What is this?