I ended up getting into Live Chat when the box went black. (No image in tv) after a little while we managed to get picture, but it was purple, still no sound. After we ruled out the HDMI as an issue we scheduled an appointment for a replacement. Today hubs switched it on and it works fine. Still going to switch it out. Hopefully our Roger's journey starts going a little more smoothly!
Hey there , so I got a new tv today , hooked up my Rogers box and there’s no sound but the picture is there !? I have tried a new HDMI cord and still nothing ... but my DVD player works and has sound and the smart settings ( Netflix , YouTube ) all work and have sound also !!
Go into Settings - Audio - Audio Output and choose "other" instead of DD, or vice versa. Also change Volume Control to "Fixed", not "variable". Change Audio Range to "narrow". This is usually best for TVs. Make sure the audio language is set to "English".
Hi there! We just got a Toshiba 4K smart TV with FireTV (I believe), model 49LF21C19. We have no sound when the TV is on cable (Rogers) mode. The picture is great, absolutley no sound. There is sound on Netflix etc. Tried reprogramming the remote and have checked all audio settings. Any ideas?