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Nextbox clicking

Patrick4
I Plan to Stick Around

My Nextbox make a lot of clicking sounds that are very annoying.

Does anyone have a suggestion on how to correct this?

Thanks

 

 

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Re: Nextbox clicking

OLDYELLR
I'm a Senior Advisor

With the 8300 there are 39 pages of diagnostic screens. I don't know how many the Nextboxes have. You just page through them until you see one that refers to the hard drive and see if there are any bad blocks. Most of the screens mean nothing to me.


Rogers PayGo. Location: S-W Ontario

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34 REPLIES 34

Re: Nextbox clicking

RogersZia
Moderator
Moderator

Hi @Patrick4,

 

Welcome to the Community!

 

Just to clarify, do you notice the clicking sound when completing a specific function (e.g changing a channel, pressing record button, navigating) or is it constantly there? Also, did you just recently start experiencing this or has this persisted for a while?

 

Thanks,

 

RogersZia

Re: Nextbox clicking

Patrick4
I Plan to Stick Around

I just had my Nextbox replaced. This one has a clicking sound. It is erratic but prety steady.

 

Pat

Re: Nextbox clicking

staaffe
I've Been Here Awhile

Mine clicks all the time too. It's so weird.  Its my new HD box.

 

Re: Nextbox clicking

Patrick4
I Plan to Stick Around

I think I am going to put a switch on it and turn it off when I am not using it.

Re: Nextbox clicking

mfait
I'm a Reliable Contributor

@Patrick4 wrote:

I think I am going to put a switch on it and turn it off when I am not using it.


I assume you mean on the power input.  That means it will have to power up and download guide each time.  That's a long time to wait to use the box.

 

Which versioin of Netbox, 2 or 3, & which model (is it PVR)?

 

Re: Nextbox clicking

robindp
I'm an Advisor

Just a heads up - I had a 'clicking' noise coming from my Nextbox 2 HD PVR (8642HD), and it turned out to be the hard drive...it was overheating due to an ongoing technical issue and was failing.

 

@mfait is correct about the guide download - your box could take up to 10 minutes each time you 'flip the switch' to become useable again.  Best to continue troubleshooting and fix the problem.

Re: Nextbox clicking

57
Resident Expert
Resident Expert

If it's a PVR (8642 or 9865), it has an iHDD (internal Hard Disk Drive).  This drive does make some noise, but it's usually a whirring sound, not a clicking noise. As mentioned above, if it's clicking, then there is usually an issue with the HDD and ready to fail.

 

The HDD is accessed when the unit is on because it's recording the channel you're on (pause live TV), unless you change to channel 950 for example which doesn't record.  But even when the PVR is "off" (actually standby), there are firmware updates, IPG updates, etc that can cause the HDD to "come alive".  A regular STB like the 4642 should be silent.

 

You should always have your PVR in a well-ventillated area to preclude overheating. Do not place anything on top of the PVR.  It's usually a good idea to plug any PVR into a UPS to preclude head crashes and to reboot if possibile using "Settings - Troubleshooting" instead of unplugging.



Re: Nextbox clicking

Patrick4
I Plan to Stick Around

It is a nextbox 3 with pvr. I would only do it once a day. I like to read in the morning so I would have it off then and turn it on for the rest of the day. I will experiment.

Re: Nextbox clicking

Patrick4
I Plan to Stick Around

Good advise. I will continue to experiment. I am probably sensitve to noise. It may not bother most people.

Re: Nextbox clicking

OLDYELLR
I'm a Senior Advisor

I appreciate that some people hear their PVR hard drives spinning and searching. I don't. It's where I sleep and I hear all kinds of things, the furnace, fridges, freezers, sump pump, etc, but not my PVR. As was mentioned, it could be a failing hard drive, or just a noisy one. You can go into Diagnostics and check the DVR HDD INFORMATION page to see if it shows any bad blocks.


Rogers PayGo. Location: S-W Ontario

Re: Nextbox clicking

Patrick4
I Plan to Stick Around

I am not very tech savvy. How do you go into diagnostics? I dont know what I would find or what to do.

 

Re: Nextbox clicking

OLDYELLR
I'm a Senior Advisor

I'm not familiar with the Nextbox, but I believe there's a Troubleshooting option. Maybe someone with a Nextbox can dorect you to diagnostics. @Gdkitty?


Rogers PayGo. Location: S-W Ontario

Re: Nextbox clicking

Not sure on the troubleshooting option  (under settings) would do much.

 

Better to go into the FULL box diagnostics.. There is a hard drive option in there i beleive, which may say if there is failures, etc.

Unless its changed.. i am assuming it still works on the Navigatr..

Hold down exit till you see one of the lights on the remote blink (setup i beleive?) then press the down arrow twice, then 2.



Re: Nextbox clicking

Patrick4
I Plan to Stick Around

I tried this out. I dont think it is an option on my Nextbox.

Re: Nextbox clicking

57
Resident Expert
Resident Expert

Hold the Exit button on the remote until the "power" light blinks on the PVR then press - down, down, 2 in quick succession.  (The light blinks on the PVR, not on the remote).  This should work on the 8642 (NB2) and the 9865 (NB3), as well as the 4642 STB.



Re: Nextbox clicking

Patrick4
I Plan to Stick Around

If that gets me in then what should I do?

Re: Nextbox clicking

OLDYELLR
I'm a Senior Advisor

With the 8300 there are 39 pages of diagnostic screens. I don't know how many the Nextboxes have. You just page through them until you see one that refers to the hard drive and see if there are any bad blocks. Most of the screens mean nothing to me.


Rogers PayGo. Location: S-W Ontario

View solution in original post

Re: Nextbox clicking

Patrick4
I Plan to Stick Around

Great thanks for your help.

 

Re: Nextbox clicking

pboc
I'm Here A Lot

Nextbox 3.0 makes clicking noise.

 

Just went to swap out my Rogers Nextbox 3.0 PVR and found out I own it.Any one know if there's a fix for the clicking noise or do I have to take it some where to repair it.

 

Re: Nextbox clicking

Gdkitty
Resident Expert
Resident Expert

A clicking would indicate that the HDD is failing.

You would either have to take it to a 3rd party place which does do the repair.

Or attempt the repair on your own.
(Think this thread here has info on the 9865 NB3 as well)

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/122489-internal-hdd-replacement...