I was wondering if your new mini one connector is the same size of the old one. Samsung just sent me an new connect box but it is the same size and has the same part number BN91-17814W.
hey there i had the same problem as you and purchased the same splitter and i get no connection at all no picture no anything and i tried every port on the one connect....
@Ivanpasic: A pink or green picture is almost always an indication of a poor connection. Sounds like your oneconnect box or the HDMI cable feeding it is not making proper contact - check all of the connections at all of the ends and unplug/replug all connections.
Have you tried a regular Rogers box (from elsewhere in the home) at this location to see if that works?
what other 4k sources have you tried besides the 4K box? If the only 4k source is the Rogers box and it's giving you this issue it could be the tv/one connect box. I have a KS8000 with the Rogers 4k box, and I haven't had any picture/sound issues. The only issue I have is the Rogers 4k box reseting to 720p output when connected to my Yamaha receiver. But it only does this with the Yamaha, I had a Denon before that had no issue.
Spoke to Samsung early last week, and on Saturday, a tech came over to diagnose and hopefully fix the issue with HDCP 2.2. Unfortunately no dice. he brought a new one connect box, tried multiple cables, but still received the same error. He mentioned this is a common issue with these boxes, not only on samsung TV's.
in any case, i'm going to wait to hear back from him.
anyone else have any suggestions? The Authorized Samsung tech called me later on in the afternoon and mentioned that another customer used a Rocketfish 1 in 2 out (4k HDMI splitter) and all worked fine. I don't feel right buying something else to get what should work, working. i'll explore that option down the road.
Edit - Just to add: i've had all the same symptoms Ivan (a few posts above) listed. pink screen, picture no sound, etc. to add to all this, the Rogers 4K PVR only works on HDMI 3. HDMI 1 which is labeled Cable/Sat doesn't work, nor does HDMI 2. I currently have my PS4 Pro connected on HDMI 2 and it works perfectly fine. The PS4 works on HDMI 1 as well. Pulling my hair out here.