My gust tells me that it was a result of both the new STB download and using Port 1 on the Mini Connect Box.
As mentioned in post 16 of this thread:
It's extremely important to use the correct input on the TV, as not all inputs/ports are capable of 4K, or other items like ARC, etc. I'd be interested to know if this is covered in the operating manual for your TV, or labelling on the port/input itself.
I can confirm that I'm using port 1 with the same HDMI cable and still no sound and won't go to 4K. I have the development team sending someone to my house today to be a liason in order to try and solve the issue
Quick update for you guys. My Samsung KS9500 had a firmware upgrade to firmware 1103 today. I got really excited about this however same issue still occurs.
Also had a firmware update this week that I did today.. did not help. I'm sure Rogers won't charge me for something that isn't working, but still, this is sort of enraging. Fell for Rogers 4K ad and they can't even get me equipment that works!
Just a quick update. Sorry to hear that some of you are still experiencing connectivity issues with your STB. Since this past Tuesday, May 17th, I have been issue-free. Once again, my STB is directly connected to the One Connect Mini box's HDMI Port 1. I too have Samsung Firmware version 1103 installed on my KS8000. All the best.
I'm starting to feel this will never be fixed until Rogers releases a new box
Good day. Guess what, my connection issue is back! All worked well with Samsung TV software version 1103 but now that I have version 1104 installed, my connection issue with my Rogers 4K box is back!!!
The connection issue just started this morning, June 11th.
I noticed that Samsung software version 1104 was installed on June 9th. It worked fine for a couple of days until this morning. Not sure what changed today. Perhaps a new Rogers 4K Box version was installed?
Is anyone else experiencing connection issues again?