Okay guys I have a fix. I have been talking back and forth with Rogers tier 2 tech support on a weekly basis for a few months now. They suggested I contact Samsung and let them know I want a new mini one connect box as a couple other of their customers have had this work for them. I called Samsung and explained the known issue between Rogers and Samsung and insisted since I'm under warranty I want a new mini one connect box. They put the request through and a local Samsung repair place called me and ordered the new mini one conect box. Today they brought it and it worked perfectly. It seems they have made slight adjustment with the mini one connect box that has solved this issue. No need for any 4K splitter or anything. I hope this helps everyone. Now my only issue with Rogers is the 4K PVR isn't available for purchase yet which annoys me.
As I posted in another thread, I just called Samsung and they say that getting Rogers to switch the frequency of the signal from 60hz to 24hz should fix the signal. Is that even possible? I don't currently have a 4K box hooked up to my KS9000, but I want to make sure I won't have any problems once I pick one up.
Also, what number do you guys call for Samsung support? The one I called took me to a less than helpful call center in Manila, Philippines.
I bought mine back in April so I definitely have the first run. I still want a definitive answer on what the actual problem is. Is it Rogers or is it Samsung and the other manufacturers that are having these issues with the Rogers boxes. My buddy has the 65KS9000 hooked up to Bell 4K and his works flawlessly. I wish I could just borrow a box from Rogers for a day or two just to see if it works lol.
What sucks is that there is no clear answer as to what the problem is. I keep checking this forum and other sources, but it is still clear as mud.
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