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Nextbox 4K PVR...Incomplete/Partial Recordings

JLG1956
I plan to stick around

Hi,

 

Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline and 20/20), but instead of recording the full 2 hours, the PVR only recorded 33 minutes of each show.

 

I've rebooted the box countless times and the problem still persists. What's strange is that the red "record" light on the PVR shows it's recording, but when I play it back, that's when I see it didn't record the complete show.
Does anyone have any ideas on how to fix this? This is my third (3rd) box which I got last June after the first two crapped out.
Thank you 🙂 

 

 

 

***Edited Labels***

31 REPLIES 31

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

57
Resident Expert
Resident Expert

Signal issues can be intermittent. Also, more signal may be required if the box is doing more, or if tuned to a different channel.  Signal issues are the cause of the vast majority of issues. This is especially true for people who have gone through a number of boxes, because the box was not the issue.  

 

I'm not saying signal is always the issue, but it is the first that should be looked at based on over 20 years of HD forum experience.  Check the signal on a variety of channels at a variety of times over a day or more.

 

https://www.digitalhome.ca/threads/57-faq-tips-for-sa-cisco-stbs-also-pace.17719/

 

Of course it could be a hard drive issue, or another issue like a loose connection inside the box or the RF Cable.  A poor connection to the home may also manifest itself intermittently if the temperature changes causing contraction of the metals or if a strong wind blows to cause a poor connection.

 

What happens if you pause live TV by hitting the record button? 

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

JLG1956
I plan to stick around

Nothing wrong when I watch live TV. Problem is with recording and saving recordings in their entirety. I've gone through 3 boxes in 18 months. It just doesn't save recording in their entirety.  They all work well for a few months and then they stop working and fail 😞
Done with Rogers.  Switching to Bell Fibe. Both my brothers have it (long-time Rogers customers) and say it's wayyy better than Rogers for TV. They both killed their Rogers accounts and services.

 

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

57
Resident Expert
Resident Expert

I asked what happens if you pause live TV by hitting the record button.   After a while you can then REW to the point you started the recording and then FF again to the "live" point.  This may show if the HDD is the issue.

 

What you describe in your first paragraph is exactly what others report who have a poor signal. The new box works for a while, then doesn't.  If you think about it, it's highly unlikely to have 3 boxes fail.

 

Each provider has plusses and minuses.  Fibe is only 720P for HD programming and doesn't have some of the features of IgniteTV.  You can't compare Fibe to Legacy Digital Cable on Rogers.  IgniteTV recordings are in the cloud, but again, there are plusses and minuses for each provider and switching to Bell may be going from the frying pan into the fire.  Do your research.

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

JLG1956
I plan to stick around

Perhaps you didn't read what I said before. A gazillion Rogers techies, both online and in person, have checked my signal. It is 100% .
Anyway, I'm done with this mess of having to replace boxes every 6 months. I'm dealing with someone really high up at Rogers right now - the guy that replaced 3 boxes free of charge. 
Bottom line, hard drives fail and you guys keep sending refurbished boxes. I want NEW. But I know you don't provide NEW Nextbox 4K boxes anymore. You are forcing everyone to Ignite.

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

57
Resident Expert
Resident Expert

I read what you said, but you didn't do the two tests I asked.  You didn't pause live TV and you didn't check the signal yourself over a variety of channels at a variety of times.  Good luck with Fibe.

 

 

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

JLG1956
I plan to stick around

What are you talking about?

I've done a gazillion tests in ever combination and permutations. Rebooted, reset to default, and on and one and one. I did BOTH the friggin' tests you asked.
Anyway, I'm done here. Goodbye

 

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

57
Resident Expert
Resident Expert

Bye.  PS. Signals are never 100% there is a signal level of a certain number and a S/N ratio of another number.  Both of which need to be within certain tolerances.   So 100% means nothing as signals can go above certain tolerances and below certain tolerances which would be equivalent to 120% or 80% say.  Too high a signal is just as bad as too low.  S/N ratio usually just gets too low.

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

57
Resident Expert
Resident Expert

If you did the signal level and S/N ratio test, what were the numbers?

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

mebe
I'm a trusted contributor

I know we didn't get a chance to improve anything, however, based on the oddity of that first post by the OP (I certainly can't reproduce frequent partial recordings that actually finish - even while the red recording light is still on - and can be played back without skips or black screens), that's a good magic trick that my box luckily can't do. Something's obviously rotten in Denmark or in that box.
If my box was made in 2018, and the OP's was made in 2017, I'm going to assume that my box will fail sometime in 2023. I set recordings every day, so the daily wear and tear is bound to kill it sooner rather than later. However, a cheap repair might be able to bring it back to life (without having to buy or rent another one).
On the bright side, I just reached the 11 day mark of not having any reboot done by Rogers or myself (according to Diagnostics screen - Scroll down one spot from Summary to Manufacturer Diag at top left of Diag screen, then Press the OK/Select button to see Clocks/System Up Time in Days/Hours/Minutes).
Nothing wrong with doing at least one reboot a week, but I'm curious to see how much longer I can go without one. I still see fresh Nov 24 content in On Demand that plays fine (so 2-way still works), and the guide has been updated to Thursday Dec 1.
The reboots by Rogers are usually done at 3am or 4am in my area, but a handy countdown option screen pops up, giving the option to delay the reboot (good if I'm recording or watching something). 🕓

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

jimsteryow
I've been here awhile

I own that box too and am a VIP member. My box has done the same thing where it just stopped recording and freezes on last frame and forward controls and such don't work and see a number bottom right 192:..It is a recent thing over last 4 months if to guess. It is a very intermittent thing and not channel dependent.

Re: Nextbox 4K PVR...Incomplete/Partial Recordings

mebe
I'm a trusted contributor
I believe that 192 is referring to the minutes of the recording, that is obviously wrong and thus the recording won't play back properly.
I used to occasionally see that happen to my box, but not in a long while (knock on wood).
Not sure what caused it, but hopefully your box will also recover from its Covid-192 virus.
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