Nextbox 3 - forced resolution to 1080p issue

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I'm Here A Lot
Posts: 7

Nextbox 3 - forced resolution to 1080p issue

Hi

 

Since an update in March my Nextbox 3 keeps forcing the screen resolution to 1080p.  The problem is that my TV (an LG 50PC3D) maxes out at 1080i.  This creates an invalid format error between the TV and the Cable Box and the image is poor or non existent.  I am forced to re-set the settings to 1080i at every start, many times from a black screen.  Not nice!

 

Have reported this to Rogers on numerous occasions since March but the problem is still not resolved.  I am told this is an outcome of changes made by Rogers to "force" screen resolution to the "best" setting.  There seems to be no end in sight to this from my perspective. 

 

Anyone else struggling with this issue and have any advice to offer?

 

 

 

 

 

***Edited Labels***

 

 

 

 

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Resident Expert
Resident Expert
Posts: 2,901

Re: Nextbox 3 - forced resolution to 1080p issue

@irelandm:

 

There are several posts in the Navigatr thread on this topic, but it only appears to affect a few people.  One I found was also for an LG TV, like yours which is a 768P TV (1366 x 768), but accepts 720P or 1080i (almost all TVs accept 1080i).

 

http://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/389153...

 

http://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/393215...

 

Make sure your TV firmware is up to date and check out the previous links to see if there is anything that helps there.

 

If nothing works, then you may wish to switch to component video/analogue audio cables to the TV.



I'm Here A Lot
Posts: 7

Re: Nextbox 3 - forced resolution to 1080p issue

Switching cable type has been suggested by Rogers but I do not see why I should be forced to switch from superior HDMI to inferior component cable when this is a problem created wholy by the box software.  Things were working fine until March when Rogers admitted they made a change that nerfed my TV.

 

I have checked for firmware updates for my set but there are none to be had.  It maxes out at 1080i and nothing is going to change that.

 

There is no way around this for me unless Rogers fixes the problem -- if they are able (and I am skeptical given the point you make about this being isolated to certain TV sets). 

 

Maybe Rogers should offer to buy me a new TV?

Resident Expert
Resident Expert
Posts: 2,901

Re: Nextbox 3 - forced resolution to 1080p issue


@irelandm wrote:

 

I have checked for firmware updates for my set but there are none to be had.  It maxes out at 1080i and nothing is going to change that.

 


The firmware in your TV should be telling the Rogers box the maximum resolution that it can receive, like all other TVs that don't accept 1080P. There is something wrong regarding the handshake with your particular TV (and perhaps other older LG models).

 

Whenever there is a firmware update there are occasional incompatibilities that arise, similar to when you update the OS on a computer and need to update certain older software.

 

Component video signals should not be considered "inferior" especially on a 768P TV, so you may wish to consider that route.

 

In order to avoid resetting via a "black screen", you could perhaps connect the box to the TV via composite video, switch the TV to that input and then change the settings, and then change back to the HDMI input.  If you leave your PVR "on", you should only need to change output format after a reboot.

 

I know this is not what you want to hear, but it's a fact of life that older equipment sometimes becomes obsolete or requires a "workaround.  Your TV is over 10 years old. You may wish to contact LG to see if they have a firmware update that your TV is not picking up.  When I went to the following website a "chat" pop-up appeared - you could give that a try.

 

https://www.cnet.com/products/lg-50pc3d/specs/



I'm Here A Lot
Posts: 7

Re: Nextbox 3 - forced resolution to 1080p issue

Had tried LG chat and they were next to useless.  They could only point me to their own support website which I had already visited! The LG support website for my set shows no firmware downloads (via USB) available.  Needless to say the TV itself has no download capability from the Internet.

 

We can agree to disagree on HDMI vs. Component Cable.  But regardless, Rogers is still accountable for their decisions which impact consumers, however few of us there are.  Keep in mind there was no warning, no proactive warning to customers when they made this change.  I was left to figure it out on my own with my limited TV tech savvy and complain.  Hardly an ideal customer service situation.  TV may be 10 years old but it is a 50 inch Plasma and was not cheap when I bought it.  Picture is still great.  Again, am I responsible if Rogers makes it "obsolete" by their decisions?

 

I appreciate that you are trying to help, thank you.  I am frustrated as almost 2 months have passed and no resolution in sight, and taking it out here.  Will try your workaround suggestions.

 

 

Resident Expert
Resident Expert
Posts: 2,901

Re: Nextbox 3 - forced resolution to 1080p issue

I agree that Rogers should have implemented an option for a "fixed" output option in the settings, instead of only providing an "auto-handshake" option each time you turn on the PVR.

 

Most other equipment (like BD players) have an option to either "auto-select" the output format or have an override setting where you can choose say 1080i.

 

Unfortunately the Rogers firmware is being utilized on STBs that have very limited memory capacity and each line of code slows down these boxes.  The 8642 PVR for example is almost uselessly slow after the Navigatr update.  That's probably why many previous options (like manual recordings, etc) have been removed from the firmware.

 

I believe another reason Rogers went this route is because there were quite a few issues for many customers with the 4K STBs (which also use Navigatr), not "remembering" their 4K settings.  By utilizing the auto-handshake, this "forced" the 4K STBs into the appropriate format for 4K TVs.

 

Let us know what you decide to do.  I certainly understand your frustration and hope I have been of some assistance, if only by explaining how some of these things come to be.



I'm Here A Lot
Posts: 7

Re: Nextbox 3 - forced resolution to 1080p issue

Tried component cables.  It made no difference.  The resolution still resolves to 1080p ...

 

I was aware that Rogers made this decision on behalf of 4K users.  Sadly not all of us can afford a new 4K TV to match that decision.

 

I will be continuing to contact Rogers support until a resolution of some kind can be reached.

Resident Expert
Resident Expert
Posts: 2,901

Re: Nextbox 3 - forced resolution to 1080p issue


@irelandm wrote:

Tried component cables.  It made no difference.  The resolution still resolves to 1080p


1. Did you remove the HDMI cable and any other cables you have between the 9865 and the TV?

 

2. Did you select 1080i in the settings before turning the 9865 off for a minute and then back on?

 

3. Did you do a reboot?

 

4. With component video connection (and no other video connections) the 9865 should "remember" whatever format you selected the last time the 9865 was on and it should not change to 1080p.  You need to manually select 1080i.  You may need to temporarily utilize a composite video cable to change the setting to 1080i if you just have a black screen. (yellow port - any RCA connector will work - like one of the component video cables) 



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I'm Here A Lot
Posts: 7

Re: Nextbox 3 - forced resolution to 1080p issue

Ok, this time it did work with the component cables, following your instructions, thank you. 

 

However, as I suspected, the quality of the signal through component/R-W audio cables vs. HDMI is not the same.  The audio quality in particular is poorer.  Also, got unexpected box reboot after just trying to adjust the zoom.

 

I continue to press Rogers for a true solution to this issue.

Resident Expert
Resident Expert
Posts: 2,901

Re: Nextbox 3 - forced resolution to 1080p issue

@irelandm:

 

Yes, analogue audio may not be as good as digital.  To maximize the analogue audio, go into Settings - Audio:

 

Audio Range - Narrow (best for TVs)  I assume you're not using an AVR (Audio Video Receiver). If you are, you could connect optical cable for better audio and use the normal setting.

 

Volume Control - Fixed.  This will send the maximum audio level (best S/N ratio) to the TV and you'll control the volume with the TV, not the 9865.

 

As far as video quality is concerned, each input on the TV should be properly optimized.  If done, you should have component video images that come very close to HDMI.  Try various picture modes for example.

 

http://www.digitalhome.ca/forum/30-57s-home-theatre-faqs/76161-faq-what-you-need-do-your-new-hdtv.ht...

 

 

The Zoom mode on the 9865 is extremely poor. You should be using the TV's stretch/zoom modes instead.  Just remember to "un-zoom" for HD.  I never use zoom or stretch because the picture quality becomes poor and I usually watch HD channels. There is only 1 SD programme I watch occasionally and I leave it as is.

 

Good luck with Rogers.