Trust me, I know.
I'm actually running it at 720p (which should be even less taxing for the box) and it's better but still skips frames. I had this issue with my 8300 as well so Rogers agrees that they need to second a second level tech and have them switch the connection on my riser in the building because the signal strength is 'good' but there could be other issues.
I got the same message today. Guess what? I lost Dolby Digital 1 hour after the call, which means the high paid so called engineer's did NOTHING at all!!!!!!
Nothing new tho, that probably was my 4th ticket since July or whenever the NB3 came out to be ignored!
I just had a new TV and changed some audio set up as i previously had the audio on RCA cables from the NB3 to my amp - never had any problems with audio drop out.
I replaced my 'big' system with a polk soundbar and sub that had an optical input and my TV had the opt output so I connected the bar that way - major drop out!
I read a few threads on this forum and as I saw there was a problem with the NB3 handling 5.1 on the HDMI output I connected the opt cable to the NB3 and for now it seems to have solved that issue.
The black flashes that people have had probs with have also gone away - that seems to be a problem with the NB3 upscaling 1080i to 1080p - and failing. So I set it to 1080i - seems to also have gone away. I also bought new HDMI cables - who knows if it's helping but anything to ensure the AV gaps go away.
I had no black flashes with my other TV but that was smaller - I think that there may be an issue with the NB3 not being able to out put a signal for the bigger TV sizes.
I also second the call on Rogers to get this firmware issue sorted out.
As I'm sure you know, switching audio to Other delivers 2 channel PCM. The Rogers rep you spoke with should know that.
Good analogy! Forgot to mention that rebooting the NB 3 also resets the audio back to Dolby Digital, but the menu still says it's Other. Possibly that's been fixed since I had mine, but I doubt it.