Tried to connect TV to Nextbox using component cables (red, blue, green). TV does not have HDMI outlet. Able to get audio via audio cable, but not able to get video. Tried two different Nextbox 3.0 boxes ... No success. Cables are fully functional & TV on correct input. Tech support "never had this problem before" Anyone have a solution, short of buying new TV?
Solved! Solved! Go to Solution.
I had this exact same problem.
Could not figure it out.
Tested cables, etc.
Contacted rogers support, they could not figure it out.
I have an older HDTV with no HDMI port. Rogers really shouldn't assume that everyone has an HDMI port who has an HDTV,
Anyway, the problem was fully resolved when I tried as above mentioned and changed the setting to match my TV rating of 1080i.
One thing I can add, which I discovered by chance, if you connect your TV to the netbox using regular component cables and have everything wired up correctly and input on your TV set correctly and netbox authorized etc, and get audio but no video (ie the problem this thread's about), then, if you switch the GREEN component cable into the regular RCA video out port on the netbox, you WILL get a picture, albeit digitized and low quality. This is obviously no good for viewing but it DOES all you to work through the menus clearly and you can access the settings and change to 1080i. It seems to default to 720. This will help if you don't have a spare HDMI set around or don't feel like moving hardware all over the place.
Then of course be sure to put the green component cable back to its proper position of course.
TV is 1080p capable, but lacks HDMI input. Nextbox has composite/component output (red, blue, green) ... however... no pic. Seems to be a problem unique to my situation, given the response ... so ... an upgraded TV may become part of my future!
Thanks for your comment.
My first nextbox 3.0 purchased lasted 10 days @1080P until component video seemed to fail (still had audio). The replacement worked perfectly fine for less than two days until exact same issue arose. Severe pixeling when HDMI used but I need the component anyways. Possibly some signal strength issues but Old SA pvr works fine plugged into same cables.
Not going back to store and absolutely sick of messing around with my A\V cabinet, going to let Rogers come out and sort .their. service issues.
Take your box out of 1080p mode. There have been many issues floating around message boards with the box upconverting.
Besides, there's nothing on broadcast Tv in 1080p anyway.
Update: Thought about old issue of some sets (mine is 6 yrs. old) playing 1080P over comoponenet . Hooked up HDMI (no longer pixeling on some channels) and reset output to 1080i. Component output now works again. PVR(s) worked fine for nearly 2 weeks set @ 1080P so don't think it's a handshake issue W\ TV unless it's been triggered by some sort of FW update to the box by Rogers. Can no longer reset to 1080P via component.
Still going to have a tech out to check inconsistent signal strength.
Thanks for the quick replys. Component can carry 1080P but the TV they're plugged into may not be capable or may need to downscale but the cables themselves are capable. HDMI 1080p on NB3 still works though so I don't know.
With the first box lasting nearly two weeks and the second box lasting less than two days (one night), a FW update may be the issue? I don't know but it is curious.
I had the same problem. New Nextbox 3.0. Connected via component inputs. Got audio, no picture. Here is what I had to do:
Got my HD kitchen TV and connected it up - works okay with Nextbox.
Using the remote: Settings, Appearance: changed 720p to 1080i.
Now it works fine with my large screen TV which supports 1080i but not 720p.
It's pretty difficult to change the settings if there is no video - that's why I had to use the kitchen TV, which does support 720p.
But you could try it blind: follow these steps on the remote control:
2. OK button - selects Appearance
3. down arrow - selects TV type
4. left arrow - selects a different resolution
5. down arrow three times - puts cursor on Save
You may need to do this more than once until you get a resolution supported by your tv.
You may have to reselect the channel/inut source on the TV for the signal to be recognized.
Rogers tech people ought to know this could be a problem.