10-28-2013
05:33 PM
- last edited on
03-09-2015
02:14 PM
by
RogersNatasha
HI,
I recently switched from 8642 to Nextbox 3.0 PVR.
Since the switch my recorded shows during playback experienced audio drop out. Problem has existed recording a variety of channels.
Rogers sent tech out and didn't have any suggestions so he switched out with a new box.
I watched a show last night and also recorded. While watching live the audio was fine, but when I played the recording the audio drop outs were there?
Not sure where to go as Rogers does not seem to have an answer.
Thanks
***Edited labels***
Solved! Solved! Go to Solution.
10-28-2013 06:18 PM
10-28-2013 09:04 PM
yes, optical audio out to AVR.
10-29-2013 09:12 AM
Ok, yeah, its what i thought then. (if it wasnt into an AVR, it would be a different issue likely)
While not all, there is a large number of people, having an issue with the 5.1 droping on the NB3.
Most people their AVR switches down to 2.0PCM, but not all AVRs may do this.
Try taking a look through this thread:
http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...
There are a number of users posting about it. While not fixed it, some of them have changed a few settings, which have seemed to at least LESSEN the amount of times it happens.
No fix at the moment for it 😞
10-29-2013 11:31 AM
thanks for the thread.
I thought I only had drops on recordings but last night had audio drops watching live.
so reading quickly through thread it is likely a signal strength issue on some channels and how the nextbox handles audio out?
10-29-2013 12:39 PM
10-29-2013 01:10 PM
I have appt this Saturday for Rogers tech to check, but last guy said signal was good although he didn't really seem to know too much when I asked questions. I asked for a different guy this time and I hope I get a good tech as it can make a difference.
10-29-2013 01:14 PM
10-29-2013 01:16 PM - edited 10-29-2013 01:23 PM
Jimp:
Please keep us updated after you have been visited by a tech. One thing I've noticed is that signal strengths on different channels can vary a lot. Having said that, when I look in the Service Menu, all my dbmv readings are white, which means they are in a normal range. It would be interesting to find out if a tech can do something about signal strengths at a channel level, which I seriously doubt. I'm guessing they can only deal with signal issues where they enter the premises.
EDIT: Gdkitty and I posted at the same time and I just saw his comment above mine. I've been plagued by audio drop outs since I first got the NB 3 in early August and did one swap along the way. I played around with audio settings and finally found out that setting audio out to Other helped to reduce the number of drop outs. It's still not perfect, but much better. Also, just got a firmware update to 4.0.0.130 and will see if anything is different re: audio. My audio settings right now are: Audio Range Narrow, Audio Out: Other and I'm using HDMI.
10-29-2013 02:21 PM
sure I will report back after tech comes in.
For a fix using Audio out set to Other instead of Dolby, I though that would reduce sound from surround to stereo?