Nextbox 3.0 audio drop

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Resident Expert
Resident Expert
Posts: 2,394

Re: Nextbox 3.0 audio drop

@Cap07 : Are you using an AVR or Sound Bar, or are you listening to the TV speakers?

 

If an AVR go into Settings - Audio - Select Audio Output - Dolby Digital, Audio Range - Normal or Wide, Volume Control - Fixed

 

If a TV go into Settings Audio - Select Audio Output - Other, Audio Range - Narrow, Volume Control - Fixed.

 

When not recording, do a reboot of the box - Settings - Scroll up one to Troubleshooting - Reboot (Do not Restore Factory Settings as this will erase any settings and recordings).

 

Some channels are louder than others.  For example, I find 703 much louder than 707 (Stingray)



I'm a Regular
Posts: 290

Re: Nextbox 3.0 audio drop


@57 wrote:

@Cap07 : Are you using an AVR or Sound Bar, or are you listening to the TV speakers?

 

If an AVR go into Settings - Audio - Select Audio Output - Dolby Digital, Audio Range - Normal or Wide, Volume Control - Fixed

 

If a TV go into Settings Audio - Select Audio Output - Other, Audio Range - Narrow, Volume Control - Fixed.

 

When not recording, do a reboot of the box - Settings - Scroll up one to Troubleshooting - Reboot (Do not Restore Factory Settings as this will erase any settings and recordings).

 

Some channels are louder than others.  For example, I find 703 much louder than 707 (Stingray)


Thanks. I'll try that.

I'm a Regular
Posts: 290

Re: Nextbox 3.0 audio drop

I was using a Samsung soundbar and have disconnected it. Also replaced the PVR with another from Rogers Store. The sound variations are still noticeable so I'm wondering if it has something to do with the signal from Rogers. Has anyone else noticed this happening? I also noticed today while watching CNN that the picture was breaking up quite a bit. Not sure if this is happening on other stations or if it is connected to audio problem. I'm wondering if work on the system is being done in the neighbourhood again. That's happened before.

Highlighted
Resident Expert
Resident Expert
Posts: 2,394

Re: Nextbox 3.0 audio drop

@Cap07 :

 

1. There certainly is some variability in audio levels from channel to channel, sometimes even with various programmes if one is DD5.1 while another is DD2.0, etc.

 

2. If you have breakup in audio and video, it's likely that you have a signal issue at your home and/or neighbourhood.  Call Rogers and have them check your signal - they can do this remotely while you're on the phone.  Call them when it's happening because the signal can sometimes vary depending on the time of day (related to temperature, which can cause a poor connection when cold).  Here's the post on the topic of signal strength.  You can also check the signal strength yourself per the link to get a ballpark figure.

 

https://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M42...



I'm a Regular
Posts: 290

Re: Nextbox 3.0 audio drop

Okay. I contacted Rogers twice about this audio problem. The first time the CSR ran tests from their end and said the signal seemed weak. They sent a tech and he confirmed this and said someone else would come and do something to the outside box to boost the signal. Apparently, Rogers did send someone later (never saw anyone). Nothing changed at our end however. I contacted Rogers again and they sent another tech to tramp through our house and do his troubleshooting, though I tried to explain the previous tech and CSR had confirmed the problem was outside. This guy ignored that and ran a cable from the outside box to the PVR and fiddled around with our TV's settings. Then he went back out to the box, attached some sort of device to the box for a few seconds then removed the reader and tossed it into his van. He said he would tell the office and drove off. So we're still stuck with the problem of the disappearing audio. Four people have noticed this oddity, so it's not my imagination and it happens on two different TVs. For instance, my wife can watch CNN or some other station like Sportsnet 22, with the volume set at 13 or 14. When we switch to 26 (CBCNews) say, no one in the room can make out what anyone is saying. This has only been a problem for the last month or so. We don't need another tech tramping through our house to tell us there is no problem with the signal. Some years ago we had a problem with the picture being fuzzy. They sent a tech who said the signal was weak and he did something outside that made the picture and sound crystal clear.

 

Found S/N ratio: 39.5. Could not identify Signal Strength though.

Topic Stats