Nextbox 3.0 List locks up when deleting.

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I'm Here A Lot
Posts: 5

Nextbox 3.0 List locks up when deleting.

Our 9865HD PVR locks up when we delete a show. The only way to fix it is to reboot machine. Sometimes, The directory disappears.

 

PVR was exchanged and at first everything was alright but now (1 week later) the problem is back. it sound to me to be buggy software. 

 

Does anyone have any ideas?

 

Bob

 

 

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Resident Expert
Resident Expert
Posts: 13,829

Re: Nextbox 3.0 List locks up when deleting.

I have had it once.. but not any other time (and thats with recording 3+ things a night, watching 2+, and deleting)

Thats with having the box since it came out... so it shouldnt be a REGULAR thing.

 

Do you have an extender plugged into it?



I'm Here A Lot
Posts: 5

Re: Nextbox 3.0 List locks up when deleting.

Hi. Thanks for the reply. I do not have an extender.

Resident Expert
Resident Expert
Posts: 13,829

Re: Nextbox 3.0 List locks up when deleting.

Hmmm..

Considering the size of the drive.. i am guessing its no where near completely full?



I Plan to Stick Around
Posts: 18

Re: Nextbox 3.0 List locks up when deleting.

Hi bis010.  I have the exact same problem you have. 

 

In fact, i have been trying to catch up on a number of shows over the last week (Christmas holidays Smiley Happy )  I will watch and then delete approximately 4 hours worth of recorded shows, then I get the menu hanging on deleting.  In fact, I've had to reboot  the Nextbox 3 over 6 times so far in the last week.

 

Called Rogers tech support, they could not see any errors. They verified I am at the latest software levels.  The tech guy told me he's never heard of this issue and basically told me to go swap the box.   That's fine if you rent the device, not so easy if you own it.

 

That said, this is my second Nextbox 3.   I swapped the first one because of this same error.    I have also seen it on the Nextbox 2 as well.  (which is one of the original reasons I went to the Nextbox 3).

 

I wonder if this problem happens with a lot of recording/deleting activity.   Maybe there is some corruption on the internal disk.  I asked and was told, if you go through the menus and Reset the box to factory settings, under Troubleshooting,  it actually does a format of the disk.    Does anyone know if this is true?   If so, I might try that and see if it helps, even if it means losing some of my recored shows.

Resident Expert
Resident Expert
Posts: 13,829

Re: Nextbox 3.0 List locks up when deleting.

It kind of formats it.. i wouldnt say a FULL format per say.. but the closest you can do to it... at least removes bad recordings.


We record & watch about 5 things at least a night.
We DONT get the deleting lockups though.
But, we usually watch, let finish, delete.  Start up next one.. repeat. (all while its usually recording other stuff).
And dont seem to have the issue.