NextBox Scrolling Recordings

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I've Been Here Awhile
Posts: 4

NextBox Scrolling Recordings

In viewing the recordings under the 'Title By' function, when using the up or down arrows, or the Page button, results in the disappearance of the scroll bar after moving from the first page of 5 listings. There is no way to continue and you have to move to the 'By Date' or 'By Channel' function.

 

 

 

 

***Edited labels***

Community Manager
Community Manager
Posts: 3,352

Re: NextBox Scrolling Recordings

Hello WallysWorld, are you using a NextBox 2.0 or 3.0?

 

 

Has any other Community member experienced this?

 

 

RogersDarrell

Resident Expert
Resident Expert
Posts: 13,850

Re: NextBox Scrolling Recordings

I have had this bug pop up ocassionaly (not exactly sure WHAT causes it, if anything does or if its just random).

If you reboot the box, it should work again.



Community Manager
Community Manager
Posts: 3,352

Re: NextBox Scrolling Recordings

Great! Thanks @Gdkitty 

 

 

RogersDarrell

I'm a Reliable Contributor
Posts: 153

Re: NextBox Scrolling Recordings

This happens on my 8642HD practically every day, has been an ongoing issue for so long I don't remember a time when it wasn't an issue. I call the issue a "phantom gap" in the listings. Phantom gaps are introduced following the deletion of a recording.

 

More specifically, I seem to be able to get the condition to present itself if:

1) multiple episodes of a single Title exist - ie: there is a folder present for a Title.

2) one of the episodes in a folder has been played and then during playback has been deleted via STOP -> Delete

3) the box has not been rebooted since #2 occurred. 

 

It is my experience that if the recording is allowed to continue to play until it reaches its natural end (the onscreen menu opens automatically without user having initiated it), then when the recording is deleted, no phantom gap will occur.

 

I currently have 4 folders present on my PVR that are affected by the phantom gap bug - and can attest that the behaviour of the phantom gaps is NOT consistent:

  • my folder for "CTV Toronto News" is missing from the "By Title" list; a phantom gap exists below "CTV National News".
  • my folder for "Eastenders" *is* displayed in the "By Title" list, however a phantom gap is present in the episode listing within the folder - only 3 episodes are currently displayed but the "By Title" screen indicates "(4)", the correct # of episodes. The oldest episode (at the bottom) is represented as a phantom gap and is therefore not accessible. The phantom 4th episode can however be found and played by using either the "By Date" or "By Channel" screens.
  • my folder for "The Amazing Race 25" is missing from the "By Title" list; it is represented by a phantom gap below "Schitt's Creek".
  • my folder for "Top Gear" is missing from the "By Title" list; it is represented by a phantom gap below "The Rick Mercer Report".

An interesting observation:

Although it doesn't always enable you to access a Title that is affected by the phantom gap bug, the phantom gaps can be made to temporarily move to ("infect") another Title via the following trick:

  1.  use "DOWN"/"UP" or "PAGE -"/"PAGE+" to move the highlight to a folder that can be accessed.
  2. press "OK/SELECT" to enter the folder.
  3. press "UP" to move to the on-screen 'BACK' icon followed by "OK/SELECT" to return to the "By Title" screen.

For example:

- right now, if I hit LIST on my remote, and I'm on "By Title", my 1st page of listings contains 5 Titles followed by a phantom gap (where "CTV Toronto News" should be). I happen to have a folder for another Title as my 4th item, and as I'm able to navigate to it using the "DOWN" key, if I do that and then follow Steps #2 & #3 above, I am returned to the "By Title" screen, but now "CTV News Toronto" *is* visible. However, the item above it ("CTV National News") has become a phantom gap. If I then press "PAGE -", I see that my "The Amazing Race 25" is now also present, but the item above it ("Schitt's Creek") has become a phantom gap.

- If I repeat the "trick" by using "PAGE -" to first navigate my "By Title" list until I can find and move the red highlight bar again and move it to a different folder (perhaps below the desired phantom Title this time), I can now see AND ACCESS both "Schitt's Creek" AND "The Amazing Race 25". However, I still can't access "Top Gear", because "Rick Mercer Report" above it has become a phantom gap that can't be moved past.

- Repeating the "trick" numerous times using different combinations of button presses and different folders that I can reach and enter, I've restored "The Rick Mercer Report" AND "Top Gear" but still can't navigate to "Top Gear" because I can't get the red highlight bar to work when that page is visible. Unless I reboot, I will have to access it from the "By Date" or "By Channel" screen - which is inconvenient as the episode(s) I may wish to play may be buried deep in the listings.

 

Like so many times before, this usability bug leaves me wondering if Rogers execs even use their products. It's so frustrating, and has been around so long I simply cannot believe anyone in a position to do something about it would just let it be.

I Plan to Stick Around
Posts: 21

Re: NextBox Scrolling Recordings

I too get these exact same "phantom" gaps when scrolling by title. Always after I've done some deletions. Then I have to switch to scrolling by date or channel. Between this issue and the other issue of sound cutting out, both when playing back a recording and watching live TV (resulting in having to rewind back and hit play again) I'm really getting frustrated with this Nextbox 3.0 piece of you-know-what.

Resident Expert
Resident Expert
Posts: 13,850

Re: NextBox Scrolling Recordings

If you are getitng sound or video cut outs its not necessarily the box itself.

Its either

 

A) Feed issue (which would effect everyone or at least everyone in that area for that channel)

B) Signal related (which could stem from anything from the lines/conectors inside or outside the house)



I'm a Regular
Posts: 297

Re: NextBox Scrolling Recordings

Mark me down as another seeing the phantom gaps. Started about a month or so ago. I just switch over from Titles to Channels. It's fixed if I reboot. Great beta-testing Rogers!