News Mix Channel 179 not loading

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I Plan to Stick Around
Posts: 19

News Mix Channel 179 not loading

Is any one else having a problem with channel 179 (newsmix) channel not loading.  I've had to call tech support about once a month for several months now to report this.    Every time, they have to escalate the issue to their engineers (according to Rogers) and then the issue gets resolved later in the day.  It's a bit annoying.

 

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Moderator
Moderator
Posts: 882

Re: News Mix Channel 179 not loading

Hello @mjm2,

 

Experiencing recurring issues with a channel that you frequently watch can become really inconvenient! We definitely want to look into this for you to see what is going on.

 

Underlying signal issues can sometimes cause these type of problems. We'd like to run some tests on our end as well as review the notes related to the Tickets that were escalated previously regarding this matter. Please send a private message to @CommunityHelps so we can pull up your information and get started on this.

 

If you are unfamiliar with our private messaging system please CLICK HERE.

 

RogersTony

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I Plan to Stick Around
Posts: 19

Re: News Mix Channel 179 not loading

Sorry...don't know who you are. (Community).

 

Rogers has access to my account - they can pull the data they need themselves.

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Resident Expert
Resident Expert
Posts: 3,377

Re: News Mix Channel 179 not loading

@mjm2 ; The @CommunityHelps people on these forums can assist you, however, they need some confidential information from you in order to help, hence the request for a PM. Click on the @CommunityHelps link and send them a PM (assuming you're logged in).  Using this technique may take a bit longer than "chat" or FB or twitter, however, I have always found these people to be responsive to customer needs.