New nextbox - issues with connection

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I'm Here A Lot
Posts: 6

New nextbox - issues with connection

Hi. Just got Rogers dec 6. All was working fine but I needed help
Painting so we moved the next box (which is not my primary) about 5 feet away. We did not undo cables. When I went to
Plug it in again, it took about 10 reboots to get sound AND picture. Finally worked. Thing is my new setup for the tv means my hdmi cable was too short. So I bought a new one. It’s 25 feet long (couldn’t get anything in between). That does not even register a signal. Just switched back to my shorter hdmi cable and I’m getting the save problem. Sound but in sound bites - not continuous. No picture.
My main box downstairs is fine. I have checked. Pls help. I can’t use the shorter cable permanently. Is there a fixed length a Rogers signal will travel? And why am I getting the periodic sound/ no picture again despite checking all connections. Plus I can’t get through to Rogers. Thank you!!
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I'm an Advisor
Posts: 764

Re: New nextbox - issues with connection

Hello @JC14,

If nobody has said it yet, welcome to the Rogers Community Forums! 🙂

 

This does not sound right - I have used a 25 foot HDMI cord with success.  Can you check the coaxial/RF cable running from the wall to the Nextbox - is it screwed in tight, or is it loose?

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I'm Here A Lot
Posts: 6

Re: New nextbox - issues with connection

Thank you for replying. Yes. I checked and double checked every connection. I got it working finally with my old shorter cable. But this is a very fiddly thing. I’m new to Rogers so learning. But the 25 foot cable is what I need to use. I also have way too much white cable that the technician left. I need it shortened but think I need a tech appointment for that??
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I'm a Senior Advisor
Posts: 2,154

Re: New nextbox - issues with connection

The only thing that comes to mind, I can't really speak to, but maybe @57 or others could advise you on choice of cable - not all HDMI cables are the same.

 

The other thing is you could call in to tech support, or chat (probably wait for the load to drop from the cell phone plan offer), and ask them to check levels, and you could also mention the excess cable too.

 

I do know they often put in extra cable so you can move your set up around - mine is curled up in a hoop and twist tied behind my TV stand, that is if you have some place you can hide it easily.

 

@57  maybe you can guide him to how to check signal levels on the box - these are often an issue too.

 

Welcome to Navigatr, there are lots of tips on here and lots of people who are well experienced with the boxes who can help you, along with using tech support.

 

One thing that may help people more skilled at these questions than me (I have never dealt with the HDMI cable issues), is what brand and model of TV do you have, and which box do you have. Answers can differ depending upon box and tv.

 

Hope it gets worked out, I am sure it will,  Bruce

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I'm Here A Lot
Posts: 6

Re: New nextbox - issues with connection

Thanks for the advice. It’s a hisense 55 - just bought it (unsure of Mosel at the minute). Bought a new expensive 4K hdmi cable as well. Hmmm well I will try again tomorrow to ring Rogers. Had no luck today. Enjoy your evening.
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Resident Expert
Resident Expert
Posts: 3,423

Re: New nextbox - issues with connection

@JC14 : Most regular HDMI cables are 28 gauge. These are acceptable for lengths up to 10', perhaps 15'. If you need to go 25', there are two choices. You either need to purchase a thicker cable, like 22 gauge (24 may work at that length), or you need to purchase an "active" HDMI cable that uses something like RedMere technology. The latter cables are "one way" and are not "passive" like regular HDMI.  These typically cost more, although if you do a search online, they can often be much less expensive online than purchasing at a store.

 

You may have issues that go beyond the HDMI cable though, relating to the signal coming to your home or neighbourhood. Here's a post on that topic:  Call Rogers and have them check the signal - they can do this remotely and you can also check it using the link below.

 

http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M422...



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I'm Here A Lot
Posts: 6

Re: New nextbox - issues with connection

Thanks for this. Really thought I bought a good one. Have subsequently thrown away package so I’m stuck with it. 🙄 I will go to an audio specialist tomorrow. Thank you!!
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I'm Here A Lot
Posts: 6

Re: New nextbox - issues with connection

Hi all

I bought a very good hdmi cable to replace the others. It works beautifully. Thanks for your help.
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Resident Expert
Resident Expert
Posts: 3,423

Re: New nextbox - issues with connection

Thanks for the feedback. Merry Christmas.