New Cable install DTA Green Light Flashing, HELP!

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 2

New Cable install DTA Green Light Flashing, HELP!

Hi my DTA green light is flashing. Just got the new service today and I get Service interuption error on channel 3 and 4. I only have the DTA hooked up.

 

 

***Edited labels***

Solved! Go to Solution.
I'm a Senior Advisor
Posts: 955

Re: New Cable install DTA Green Light Flashing, HELP!

First step on any Rogers equip is to reboot.  Unplug from the wall, then re-plug and see what happens.

 

If that doesn't work, contact Rogers to get it re-authorized.

I'm a Senior Advisor
Posts: 3,429

Re: New Cable install DTA Green Light Flashing, HELP!

Did you follow the instructions?

 

Connect the power cord to the back of the
Digital Adapter and to the wall outlet. The
front power light will begin to fl ash green.
Note: To ensure the Digital Adapter remains
authorized and updated, keep the
power cord and coax cable
connected at all times.
Turn your TV on and set it to Channel 03.
To view programming from your Digital Adapter,
your TV must be set to Channel 03
Change your TV to Channel 03 by using the
channel buttons on your TV.
Connect the end of the coax cable coming from your wall to the
CABLE IN port of the Digital Adapter. Ensure the switch on the back of
the Digital Adapter is set to CH 3.
Note: Be sure to securely fifi nger tighten all cable connections.
Locate the coax cable that currently runs from your wall outlet to the back
of your TV. Disconnect the cable from the back of your TV.
From Wall Outlet
POWER
DTA50
Included in the Install Kit:
Digital Adapter Remote Control w/ 2 AA Batteries Coax Cable Power Cord
Connect one end of the provided coax cable to the TO TV port of the
Digital Adapter.
Note: Be sure to securely fifi nger tighten all cable connections.
Call Rogers to authorize the Digital Adapter.
Call 1 800 530 4034 to have
the Digital Adapter authorized.
You will be asked for the
phone number associated
with your account.
When the Digital Adapter is
authorized, the green light on
the front will be on solid.
Connect the other end of the provided coax cable to the coax port on the
back of your TV.
From Wall Outlet
B Authorize The Digital Adapter


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 2

Re: New Cable install DTA Green Light Flashing, HELP!

Issue solved - Had to activate 

I'm a Senior Advisor
Posts: 3,429

Re: New Cable install DTA Green Light Flashing, HELP!

If all else fails, RTM. Smiley Tongue

 

 

**edited for content**


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 2

Re: New Cable install DTA Green Light Flashing, HELP!

I have installed the digital adapter and can only get channel 3 nothing else.

Resident Expert
Resident Expert
Posts: 13,823

Re: New Cable install DTA Green Light Flashing, HELP!

Unless your on some weird 3 channel only package.. thats not right.. 

You may have to call in to make sure thats its properly attached to the account and activated on it?



I've Been Here Awhile
Posts: 2

Re: New Cable install DTA Green Light Flashing, HELP!

I fixed the issue myself, not one rep asked which controller I was using...HA, grabbed the Rogers one and it works....mystery solved....thanks for the feedback...