Two thumbs up!! Sometimes this takes more than one visit to resolve. Sometimes it takes a number of visits, and follow-up by a maintenance crew. Keep tech support on speed dial and don't hesitate to use it, several times a day if necessary.
Thank you for that advice, Datalink. It really IS the only way. No matter what your issue may be - if you can't enjoy the product you pay for then, respectfully and politely of course, keep letting them know the issue persists.
Techs have re-wired the cable from the street pedestal to the house with brand-new connections and wire. The interior cable was entirely replaced with new cable by a very thorough tech. I even replaced my owned HD Nextbox with a fresh 4K Nextbox. All fresh components in every portion of the signal. Yet the glitching persists.
In addition to this, a contracted crew buried the cable barely 2" deep in my front yard. The neighborhood kids, my mower or an ambitious squirrel with get it in no time!
I told Rogers that I gave up.
I want my old HD Nextbox back in service and I'll just try pretend I don't see the glitches.
Is this a persuasion effort to upgrade to Ignite?
Does Ignite's PVR still only record shows in stereo?
I found something in settings on the nextbox which I didn"t realize had to be set correctly to eliminate the annoying drops. If you open settings from the remote you will find a screen that displays all the various levels of signal that the xbox supports. Now mine had been inadvertently reset to "auto" instead of one of the specified settings. I assume what was happening was the box was constantly trying to auto set to the tv. I noticed the HDMI port on the tv specified 1080p so I reset the box setting to 1080p and the problem disappeared. Try it!!