So tonight, Friday March 23 at 8:40, I am in the middle of watching the DaVinci Code scheduled from 7:00pm to 9:30pm, and it randomly stops. goes to the Hideously annoying "thanks for watching" sound loop of doom and just leaves me completely hanging.
I would be irked if this was only the first time, But its multiple times in the past couple of weeks, I have had the Fifth Element interrupted twice at random times and other movies as well.
Can we please get some people looking into this? or is it just on my end?
I am about 95% done with Rogers as my TV provider. =(
I can understand how frustrating it must be to be watching a movie only to have it shut off halfway through leaving you unable to see how it ends. I would definitely be in some serious need of closure if that happened to me!
Considering this has happened more than once we can rule out this being an isolated incident with a specific movie/program. We'd like to run some tests on your equipment and the signal levels to see if there is anything that we can detect that may be causing this issue.
We do not want to lose you as a customer over this type of issue so please send us a Private Message @CommunityHelps so we can pull up your info and get this fixed. For more information on our Private Messaging system please Click Here.
Good morning @Don76!
Welcome to our Community!
As far as we're aware, this is not a widespread issue. The reports on this thread are the only one's I've seen from customers pertaining to this issue. Movies getting cut off part way is one of my biggest peeves, once I'm invested in a movie, I need to see it through! So we definitely need to troubleshoot with you and escalate a ticket or send a tech if we identify an issue from our end.
I've watched Da Vinci Code a number of times in the past few months, and each time, it cuts out at the same time, when he is trying to decipher the codex.
Obviously. Can it be fixed? There is really little else that I watch on cable, but this is a movie I enjoy and am glad to re-watch.