MétéoMédia Not Working on RAP

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 3

MétéoMédia Not Working on RAP

I'm hoping that someone can help me with this as I've tried calling tech support and no one seems to understand the issue or who to talk to. MétéoMédia (the French Weather Network), available through the Anyplace TV app, has not been working correctly for the past couple of months - the audio is correct, but the video is just the same electronic forecast data from two months ago repeating instead of the usual combination of live presenters and electronic forecast data. As I do not subscribe to this channel on my cable TV, I can't confirm if it's the same on there, but it really should be fixed regardless. My guess would be that the computer providing the electronic forecasts needs a reboot of some kind. Any help is appreciated.

 

***Edited Labels***

Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: MétéoMédia Not Working on RAP

Hello @rickyh17,

 

I apologize you are having this issue and thank you for bringing this our attention. We are able to replicate this on our end using Anyplace TV. I have escalated this to our engineering department to look into. I will need your account information to create a ticket. Can you please send a PM @CommunityHelps when you are online? 

 

Thanks, 

RogersHassam