Issues with Stingray Music Channels (Graphics Late)

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Resident Expert
Resident Expert
Posts: 3,039

Issues with Stingray Music Channels (Graphics Late)

There is an issue with the graphics that accompany the music on the Stingray Music Channels. The music for a new song starts, but the graphics are about 5-20 seconds “behind” the music. To clarify, a new song will start playing, but the appropriate graphic with the song title and artist doesn’t display at the appropriate time.  This issue is fairly recent.

I’m with Rogers Toronto and typically listen to channel 726 Adult Alternative, but the issue is present on various channels that I checked.  I reported the issue to Stingray, but they asked me to report it to Rogers. Perhaps a Rogers Rep can forward this to the appropriate technical person.  Anyone else notice?

 

 

***Edited Labels***



I'm a Trusted Advisor
Posts: 32,019

Re: Issues with Stingray Music Channels (Graphics Late)

Hello @57

You aren't alone on this. I too have noticed this on many Stingray music channels.

I thought it was my box but after the reboot it's not. Contacted Stingray like you and got the same response.
I Plan to Stick Around
Posts: 72

Re: Issues with Stingray Music Channels (Graphics Late)

Yes, I noticed this too. We usually only listen to a Stingray Music channel on the weekend and last weekend was the first time I saw it. I have seen this in the past when using Stingray Music through the Rogers Anyplace TV website on my laptop which has differnet graphics, and it eventually got fixed.

I'm a Senior Advisor
Posts: 3,548

Re: Issues with Stingray Music Channels (Graphics Late)

Just checked on Channel 729 Folk Roots and the graphic changed within a second of the song changing. This is a SA8300HD in the Woodstock area.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Resident Expert
Resident Expert
Posts: 3,039

Re: Issues with Stingray Music Channels (Graphics Late)

I also just checked 729 (on my 9865), but there was a 20 second gap between the start of the song and the song graphics. It can vary from about 5 seconds to 20 seconds for me, depending on the song. I have no idea why it's like that - I would have expected a consistent delay across all channels and all songs...

 

When I checked my SA8300HD the other day, it behaved the same as my 9685, so @OLDYELLR, perhaps you just encountered an anomoly, or there is no issue with your server since you're on a different server.



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I'm a Senior Advisor
Posts: 3,548

Re: Issues with Stingray Music Channels (Graphics Late)

Looks like you're right. The 1 second delay I saw was an anomaly. I'm now seeing an up to 13 second delay in graphics for a new song so far, but haven't seen 20 seconds yet.  Maybe it's the bandwidth used by the software that delays the video.  But at least it always shows what song is next, so it's no more than an annoyance.

 

(Listening to 729 Folk Roots is getting annoying too with the injection of 2017 politics. )


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Resident Expert
Resident Expert
Posts: 3,039

Re: Issues with Stingray Music Channels (Graphics Late)

I got a follow-up e-mail from the forums this morning asking if I had received the answer I needed.  The issue is not resolved. Although it's not a big deal, it's kind of weird that it was working properly before and now it takes 5-20 seconds for the correct song information to be displayed.



I'm a Senior Advisor
Posts: 3,548

Re: Issues with Stingray Music Channels (Graphics Late)

It seems that those email notifications are generated by some algorithm to encourage you to go to the Forum and read the thread to see if the issue was resolved. I received one too for a thread I'd started by posting a scam alert, not reporting an issue or asking a question.

 

As for the Stingray graphic delay after the song changes, I'm not seeing it as often or as long as you report, but it's still there. Frankly, I never noticed it before. I seriously doubt Rogers or Singray has tried to change anything just now. As you've mentioned elsewhere, Stingray uses very little bandwidth compared to regular programming, making recording it an ideal tool to prevent rebooting in the wee hours.  It probably means that the code is quite basic, hence the delays.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Around
Posts: 1

Re: Issues with Stingray Music Channels (Graphics Late)

As of today, 16 May 2017, this issue still occurs. Main difference for my particular situation is that the graphic is one song behind, ie. it changes at the end of every song, but stays one song behind.

 

Stingray in Winnipeg with Kenwood DDX 9703s car stereo and Rogers locked phone.

Moderator
Moderator
Posts: 319

Re: Issues with Stingray Music Channels (Graphics Late)

Hi @dale55,

 

Welcome to the Community Forums!

 

Sorry for the delay in response!  I know how irritating it can be when information isn't displayed accurately. Can you confirm if you're still having an issue with delayed song titles?  And just to clarify, you're referring to OTA radio, not the Stingray stations on your cable box, correct?

 

Kind regards,

RogersShaun