Issues with Nextbox 3

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Archie_rob
I'm Here A Lot
Posts: 5

Re: Issues with Nextbox 3

I tried disconnecting the external HDD and watching tv for a week and the same thing happened.  In fact it seemed to get worse.  I ran a signal diagnostic (as per a thread here) and the values it showed were well within the acceptable range.  I figured it might be an internal hard drive issue because of the fact that the PVR is "always recording" even on live tv so that you can rewind and stuff.  I guess I can try resetting to factory setting and the only downside would be the loss of all recorded programming?

 

Thanks for you reply

Rob

57
Resident Expert
Resident Expert
Posts: 3,955

Re: Issues with Nextbox 3


@Archie_rob wrote:

I figured it might be an internal hard drive issue because of the fact that the PVR is "always recording" even on live tv so that you can rewind and stuff.


No.  Although the PVR is always recording, you don't actually see that recording unless you invoke "pause live TV".  If you're not watching the recording, the signal comes directly from the head end and doesn't go" via" the HDD.  You can see this by hitting pause live TV on a channel like CP24 and the recording will be a few seconds "behind" the live TV signal. You can also  then press the "Live TV" button and get back to live which will be a few seconds "ahead" of the recording.

 

The HDD is not "in play" on live programming.



cocodelite2
I've Been Here Awhile
Posts: 2

Re: Issues with Nextbox 3

This is the same issue that I experience.

 

I contacted Rogers this morning and was told that my only option was to replace the box with a rental unit (I had no idea I was on a rent to own!).  My box reboots randomly; freezes on live tv; chunks of recordings are missing (even though there was nothing wrong with the live viewing); I get a lot of pixelation; and generally just not too happy with the current quality of anything through the box.

 

If it was just recordings that were affected, I would assume an issue with the HDD, however, with the pausing during live tv, I expect that it is a much bigger issue and Rogers won't address or admit it.  It make cutting the cable more an more appealing to me.

 

RogersTony
Moderator
Moderator
Posts: 1,144

Re: Issues with Nextbox 3

Hello @cocodelite2,

 

Thank you for your post and welcome to the Rogers Community Forums! 😃

 

Trying to enjoy your cable service when you are facing all of these issues is no easy task! I know how annoying it is to have the box reboot itself and miss parts of your recordings or freeze up during a favourite program.

 

From the sounds of it, there could be a signal issue on your line or in the area but we'll need to run some additional tests and review the notes on file to see what has been done thus far to try to remedy this. Please send us a Private Message to @CommunityHelps so we can pull up your info and get started.

 

If you are not familiar with our Private Messaging system please check out our BLOG.

 

We look forward to hearing from you!

 

RogersTony

cocodelite2
I've Been Here Awhile
Posts: 2

Re: Issues with Nextbox 3

My signal was tested last evening and was reported as 'perfect'.  Since it happens so randomly, and is gone before I can get someone on the phone, I don't know how you would continue to test.  There is no pixelation before the pause happens.  Pixelation happens randomly as well.

bonnie26
I've Been Here Awhile
Posts: 2

Re: Issues with Nextbox 3

I own my nextbox 9865hd, but it no longer will record pause, rewind or fast forward live TV.

Does Rogers still offer those boxes for rent? As I own now, I cannot swap out for a new one.

RogersTony
Moderator
Moderator
Posts: 1,144

Re: Issues with Nextbox 3

Hello, @bonnie26

 

Welcome to the Rogers Community Forums!

 

I use my PVR often so I can understand you need to get yours replaced if it is no longer working. Have you tried any troubleshooting steps as of yet? A reboot or a factory reset may help to remedy this issue. Please be advised that a factory reset will erase all of the recordings on the PVR and any custom settings.

 

If you have tried these steps and if it is still not working then we can certainly look into getting a rental box as a replacement for you. Please send us a private message @CommunityHelps so we can get started on this for you.

 

Not familiar with our private messaging system? No worries, click here.

 

RogersTony