Issues with 8642 PVR

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Re: Issues with 8642 PVR

If the navigator factory reset will not work, any other way to restore factory settings on 8642HD pvr?

Highlighted
Resident Expert
Resident Expert
Posts: 3,436

Re: Issues with 8642 PVR

@coopcoop : You should be able to go into Settings, Scroll up one to Troubleshooting and select Restore Factory Settings.  It may take a minute or two to start the process and then another 5-10 minutes to reboot.  You should then have all your preferences, favourites, scheduled recordings and recorded programming erased.

 

If that doesn't work, you can contact Rogers and ask them to remotely do a factory reset on your box.  Make sure you give them the information for the correct box if you have more than one.

 

https://www.rogers.com/consumer/support/contactus select technical support, TV.