Is anyone else missing any recordings recently?

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I Plan to Stick Around
Posts: 31

Is anyone else missing any recordings recently?

Noooooooo!  We are missing recordings today, a whole bunch of shows I know for sure we had are just not there anymore!  I know some shows that are missing because folders with multiple recordings of them now have been reduced (they're not all there).   I haven't figured out if single shows or movies are missing yet, but I see the percentage went down from around 38% down to 22%.  That's a lot.  Awesome (sarcasm). 

 

Ours is the Nextbox 3.  I rebooted to no avail.

 

Edit to add:  Yup.  I'm finding single shows and movies have been deleted too!  Arrgh!

 

 

 

***Edited labels***`

I'm a Reliable Contributor
Posts: 192

Re: Is anyone else missing any recordings recently?

Do you have a PVR extender that may no longer be working?

 

I Plan to Stick Around
Posts: 31

Re: Is anyone else missing any recordings recently?

maaaaybe? 

I'm a Senior Advisor
Posts: 961

Re: Is anyone else missing any recordings recently?


@Not_A_Fan_74 wrote:

maaaaybe? 


You probably don't.  An extender was an external HD that Rogers sold for the SA8300 and the Nextbox 2 to increase storage capacity.

I Plan to Stick Around
Posts: 31

Re: Is anyone else missing any recordings recently?

oh, sorry, I mean, we have an external hardrive extender, but don't know if it's the cause or the cable box.  That's kinda why I'm asking if anyone else is missing shows on their cable box.  Wondering if there was an update or some glitch or something that night that caused deletions or what... or if it was just us.

 

Resident Expert
Resident Expert
Posts: 13,856

Re: Is anyone else missing any recordings recently?

I am not missing any.

The % can sometimes change on its own, based on any SHRINKING that has been done.

But things shouldnt disapear alltogether..

The extender brings up a good point.. that if the shows were ended up recorded on the extender.. and if it has failed.. that they are not showing up anymore.



I Plan to Stick Around
Posts: 16

Re: Is anyone else missing any recordings recently?

All the content on my Rogers PVR was wiped.  Rogers say's it's due to a software update from Rogers which failed.  It's been a week now.  Still no word from Rogers.  Rogers claims no ETA to get it fixed.  Box can no longer record shows either.  This is a HUGE issue.  Time to change to Bell? 

 

 

 

 

 

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I'm a Senior Advisor
Posts: 3,450

Re: Is anyone else missing any recordings recently?

Which PVR? Owned or rented? Does your PVR not work at all now, or are you waiting for Rogers to resurrect the lost recordings? Not sure if that can be done, at least not economically.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 519

Re: Is anyone else missing any recordings recently?

Nope - once Rogers wipes out your recordings, they are gone for good. We had it happen to us twice and the only solution was to exchange our PVR box! 

I Plan to Stick Around
Posts: 16

Re: Is anyone else missing any recordings recently?

Hi Oldyellr,

 

It's a Netbox 8642HD rented from Rogers.  All my recordings were wiped about a week ago and box no longer can record new shows.  Called Rogers and they said the issue was caused by a software update they put through..... They are working on a fix but couldn't provide an ETA nor any details of any sort.  Said they would call back in 24-48 hrs.  Very frustrating with the extremely poor communication by Rogers.  They classified this as a major issue but still no "official" word from them on it.