Long time Rogers customer, new Ignite subscriber. Any Ignite customers having trouble getting surround sound (DDS5.1) to work from these Ignite TV boxes? In the settings, I have tried both Auto and Expert (forced surround sound), but neither work.
My connection is not HDMI direct to my surround receiver - it only has optical (toslink/SPDIF) input. My Panasonic TV has optical output. I have DDS5.1 when using the smart TV for Netflix playback - not from the Rogers Netflix app. I also tried using an audio extractor/splitter - same results.
Many TVs do not allow for DD5.1 "passthrough" from external sources. They do provide DD5.1 for sources "inside" the TV like OTA TV or TV apps.
However, most recent TVs do allow for passthrough with the appropriate settings in the TV's audio menu. Check out the TV's audio menu to ensure it's not set to PCM, etc. Here's an FAQ on the topic - see the bolding.
If your TV won't allow for DD5.1 passthrough, you may be able to purchase an external device which allows for HDMI passthrough but also splits out an optical output that you can feed to the AVR. Be aware that these sometimes have resolution limitations (1080P) or audio limitations as well (2 channel). Make sure you get one that does what you want.
Another more expensive option would be to purchase a new AVR that has the appropriate HDMI inputs and outputs.
I had exactly that when I first got Ignite TV. My newer Samsung 4k TV would not provide DD5.1 passthrough to my older 1080 AVR Denon 790. I ended up getting a new 4K AVR Denon S730 and Ignite TV works great with the DD5.1
... Will try the audio extractor device again to see if it suits as a temporary fix.
Should work temporarily and you can always invoke DPLII on the AVR to give surround sound (even through the TV). It's not quite as good as discreet DD5.1, but it's not bad.
Most TVs may default to 2-channel audio for passthrough, however, I found in my optimization travels that most TVs did have a setting under HDMI or audio menu that does allow for DD5.1 as outlined in my FAQ link provided earlier. You just need to find it.