Ignite TV error watching recording

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I've Been Around
Posts: 1

Ignite TV error watching recording

I’m getting an error when trying to watch a recording (happens to be nhl, not sure if that makes a difference). Somethings not working, we’ll have this fixed shortly, please try again later. The error code is xre-03130.

 

any suggestions? (New to ignite... installed two days ago). Couldn’t find any information on the forums or in support... thanks!

 

*Edited Labels*

Moderator
Moderator
Posts: 1,329

Re: Ignite TV error watching recording

Hello, @sjtorr.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Congratulation on getting onboard with Ignite TV and thank you for posting your concern in the Community. Is the error only occurring while watching the NHL Live recording?

 

Have you reached to the Ignite TV Concierge yet? They should be able to look into the error code and take the necessary step to resolve it. 

 

Community - anybody else is experiencing a similar issue with NHL Live recording?

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: Ignite TV error watching recording

Were you able to resolve the problem? We just had Rogers ignite installed and I’m getting the same error message while trying to playback an nba game. Any suggestions?
Moderator
Moderator
Posts: 682

Re: Ignite TV error watching recording

Good morning @lbarkho and welcome to the Community 🙂.

 

I hope you're enjoying the Ignite TV so far. Is the error specific to one channel? Since you just recently got the service installed, it'd be best for you to reach out to your  Ignite TV Concierge. As RogersMoin mentioned above, they should be able to look into the error code for you and assist you further.

 

Please keep us posted.

 

 

 

 

RogersZia

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