Another option is to exchange their old IR remote for the new Rogers RF remote.
Its currently the standard remote fornthe 4K boxes, but is also compatible with the NB3.0.
You can exchange your IR remote for the RF model at any Rogers store.
tech support tells me that they do not use IR for the new 3.0 box ....which I find strange.....and that the new Champion remote fixes this issue. I tried to tell her that my Nextbox is in the other room from my theater but she didn't get it.
I asked straight out where the IR sensor is on the front of the box and she said it didn't have one.
The Rogers RF remote is a nice unit, BUT....
If you have a setup at home in which you've got multiple AV devices attached to your TV (e.g. Rogers box, DVD player, blu-ray player. powered speakers, amplifier, etc, THEN
the other devices are very likely controlled with an IR remote.
So, if you want to use a single remote (perhaps something like the Logitech Harmony remote), those remotes typically use ONLY IR.
So swapping your old Rogers IR remote for a new Rogers RF remote really doesn't do you much good!!
And if you want to hide your various units, including your Rogers box, in a cabinet or behind a wall, you'll STILL need an IR extender gadget.
Hope this info helps.
Correct, yeah if you want to control multiple units hidden, this remote isnt the best for it.
Really overall.. its a very BASIC universal remote.. if you were wanting to go for good control of multiple, like you sugested, is something like the logitech remotes.
Logitech actually carries ones which are non IR, but with an IR blaster.
So that you could put all the equipment hidden, with the blaster there, and the remote talk to it.
The rogers remote, is good mostly for the case of the general only TV & rogers box setup. You could have the rogers box more hidden, and only have the TV visible.
The remote would then work on IR for the TV, and RF for the rogers box.
So just got this box and have it in another room with a surround sound system and an ir remote system to keep my TV room neat no wires or boxes just a TV on the wall. Now the ir system does not work with the NextBox because it's rf signal. So I guess my question is if it says it can work without line of sight and through a wall why doesn't it work through the wall? It not far from the couch maybe 10ft? Thanks
You're right, and that works if you want to put only your Rogers box in a cabinet or behind a wall.
However, if you have multiple devices you need to control, and they're not all RF, then you still need something like a LOGITECH remote, AND an IR extender.......
Now the ir system does not work with the NextBox because it's rf signal.
The NextBox is not RF. It can either be IR or RF, so it should function perfectly well using IR if you want it that way, provided you have "unpaired" it with the RF remote. If you previously "Paired" it with the RF remote you need to "unpair" it per the RF remote instructions.
Of course everything needs to be properly programmed in the remote you're using. Which remote are you using? If a Harmony and an IR extender, you should be just fine provided you have the Harmony properly programmed. If you're using the Rogers remote, that should also function perfectly well with an extender. Of course it doesn't have all the funtionality and "one button" access of say a Harmony.