IPG Inconsistencies

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Resident Expert
Resident Expert
Posts: 2,387

Re: IPG Inconsistencies

C'mon Rogers. It's February, not Undefined.  See post 39 of this thread.

 

Navigatr shows Undefined at the top of the guide!



I Plan to Stick Around
Posts: 28

Re: IPG Inconsistencies

My PVR doesn't know this is the month of February!

 

The Navigatr Guide doesn't know this is February!  I get "Sunday undefined 5th" for today, "Monday undefined 6th" for tomorrow, etc. for all of the channels I have checked.  I've noticed this since January when I was scrolling through the week.Rogers Navigatr does not know the month.jpg

I'm a Trusted Advisor
Posts: 31,930

Re: IPG Inconsistencies

Hello @mpfc75

I noticed that my self on my parents NextBox 3.0 and my 4K PVR box as well. We did the reboots and nothing fixed it sadly.

We called it in and have tickets open. They did say that many called about this issue. Hopefully gets fixed soon.

I Plan to Stick Around
Posts: 39

Re: IPG Inconsistencies

I believe the update a few days ago was to correct that very issue -

"Hey Community,

 

We have been advised that the recent firmware update was intended to resolve a minor display issue in the Navigatr guide. The update will not impact the the normal operations of the Digital box in any way." (RogersRoland)

I have not checked my box to see but the reason "to resolve a minor display issue in the Navigatr guide" sure makes one think (hope!) that's the case.

I'm a Senior Advisor
Posts: 2,123

Re: IPG Inconsistencies

Hi everybody - if you are now on version .141, we now exist in February, but some people on the main Navigatr thread are reporting that they are still on .139.  Mine I noticed today is fixed, and only change was the software build.

 

This is why I keep asking for detailed changes of fixes in code - I hadn't seen this topic until today, but for those who were reporting the issue, it would have been nicer to hear not just minor display issue (which leads to guessing), and made a more detailed explanation of:

 

Reported issue:  Guide is reporting month as "undefined" rather than February since the beginning of the month.

 

Version .141 is to fix this issue and  users should now see the correct month.

 

(My guess, someone coding in year 2016 which was a leap year and most siginificant updates were done after February, forgot that all date references should lie in a date table, or be coded in related if-then statements, as an exception to the standard 28 days.  Easy miss, date references and related if-then statements on leap years, and other exceptional years have to be coded and are very common.  Glad they got to it reasonably quickly.)

 

Bruce

 

Resident Expert
Resident Expert
Posts: 2,387

Re: IPG Inconsistencies

I'm now on Firmware 0141 and it's February, not "undefined".  Thank you.

 

All is still not well though. One of my favourite programmes - Vera, is shown on the PVR's IPG on Sunday, February 19th at 12:00 AM (midnight) on Channel 532 HDPBS.  However, the space is blank on "AnyPlace" and therefore doesn't show up in the searches and cannot be programmed from AnyPlace.

 

These differences between AnyPlace and the PVR's IPG are irritating, but I guess it's something we need to put up with since the databases are not identical...

 

A huge number of programmes still have generic instead of specific descriptions or no information at all, or incorrect information, etc, as outlined in earlier posts in this thread.



I'm a Senior Advisor
Posts: 2,123

Re: IPG Inconsistencies

@57 - Glad to hear that .141 solved your undefined February - guess we do  know what the "minor display issue in the guide" was now.

 

I agree, the difference between Anyplace TV and PVR IPG's tables drives me nuts - I never know what is going to happen - Sometimes I make an addition on Anyplace and it doesn't take on the PVR, but then I try to add it and it says it is there, so the two don't necessarily synch the changes in any timely fashion.

 

But as "those of us in the know", we know that this is just something we learn to live with.

 

I did a change while I was out of town a couple of weeks ago and my wife was going home for one night - she checked - some of the additions were set, some weren't, so she added them from the box at home.  I then saw the changes she made when I looked at Anyplace PVR listings when she got back.

 

So, definitely not the most reliable tool, but all we have and not like we haven't brought it up .... how many times?  But considering we didn't have it all for quite a while, a partially working product is better than none, and we find ways to work arond.

 

As you said, people can see other threads if interested.  There are no shortage of them.

 

As a side note, my issue of no art in the catalog has gone up to Engineering - no response yet, but only opened the Engineering ticket yesterday morning.  So the first top two layers of the catalog remain grey boxes, or when I go into the category "popular TV shows", I get blank boxes again - example, Big Bang Theory, the text is there fortunately, then I go in, select a show, a low and behold art is there

 

So something in the triggers to push the art to all levels in On Demand is not functioning on my box

 

- shades of life with poster art on the first version of PVR listings.

 

Thanks @57 for updating on your experience with .141

 

I am hoping that when the end of the week updates to the On-Demand categories happens that the art work will show up again - time will tell.  And just think, I own the box now, and way too much recordings to consider a factory reset - so for now, I live with it, like I do the other weird things.

 

Since no one else is reporting my weird art issue, mine must be unique.

Bruce

Resident Expert
Resident Expert
Posts: 2,387

Re: IPG Inconsistencies

Discovery Science, Channel 247 where I am, has no programme information at all, just a channel description.

 

With DST coming this weekend,  AnyPlace on the web is currently showing incorrect times for programming after 2AM Sunday morning.  It shows 1AM and 1:30AM several times and programming after 2AM is shown at the incorrect timeslot.  It looks as though when you use AnyPlace, the PVR picks up on this lousy programming and puts the correct time into the scheduled programming list.

 

The RAPTV app works properly, as do the Navigatr and SARA IPGs, simply skipping the 2AM timeslot, going to 3AM.  Why AnyPlace is different is beyond me (and obviously beyond the programmers) Smiley Wink



I Plan to Stick Around
Posts: 54

Re: IPG Inconsistencies

So what will it take to get the ipg to actually show new episodes on HGTV Friday night?I  have series recordings Friday night 9-11 for the Island Life,Beachfront Bargain Hunt,Caribbean Life ,Hawaii Life that don't record because the IPG hasn't tagged them as new anymore.Can Rogers look into this? Hasn't worked in a while I have to manually record them

Resident Expert
Resident Expert
Posts: 2,387

Re: IPG Inconsistencies

For anyone interested in the F1 this weekend, the events on Friday, Saturday and Sunday appear to be "early" by 1 hour.  I've notified TSN and am hereby notifying Rogers. Please correct the situation ASAP.  We suspect this is due to recent changes to DST in the UK or other ineptness.



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