IPG Inconsistencies

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RogersLaura
Moderator
Moderator
Posts: 733

Re: IPG Inconsistencies

Hello @57,

 

Thanks so much for sharing this information! Although we are glad you were able to catch the change in time and set-up your recordings, we certainly understand how such a missed opportunity could have ended up in disappointment. 😕

 

If you are seeing it listed as one way on both Anyplace TV and the broadcaster's website, then it could be an error in our guide feed. Apologies for the inconvenience and if you can shoot us a PM, we'll be happy to send off a ticket for this to be investigated. 🙂

 

Kindest of regards,

RogersLaura

57
Resident Expert
Resident Expert
Posts: 3,940

Re: IPG Inconsistencies

@RogersLaura : Thank you for your kind offer, however, I believe I would just be wasting my time.  I and many other customers have been banging our heads against this wall for years.  In numerous posts earlier in this (long) thread, we have indicated the many issues that the IPG has had for years.  I have summarized those in posts 1, 3, 4, 15, etc.  Rogers have supposedly passed on the various suggestions (post 7), but we really don't see any improvement at all.  The only time anything happens is if there is something obvious like:

 

- days with missing information

- channels with totally incorrect information

- programmes that have incorrect titles, etc.

 

A brief summary of issues includes:

 

1. Names of programmes that change, causing name based recordings to "fail".

2. The "New" modifier that doesn't work half the time.  

3. Sports events like Formula 1 that are incorrect almost every week they air, yet the information is correct on the broadcaster website and on Anyplace.  Why is the IPG different from Anyplace???????

 

So, when we report a specific issue here, it is often corrected right away and we thank you for that, however, the same issue just comes back again over and over and over.



OLDYELLR
I'm a Senior Advisor
Posts: 3,720

Re: IPG Inconsistencies

@57  I experienced some of those same inconsistencies when I was a Rogers digital cable customer, although not as severe with SARA, as far as the exact program name.  While bringing the issues up here will get you help from the moderators, you probably should also use Rogers Share a Concern in each instance, if you're not doing that already.  Rogers is a huge nation-wide corporation with huge resources, so there is no reason they can't fix these things. I'm sure millions of other customers are having the same problems, just not posting here.


Rogers PayGo. Location: S-W Ontario
-G-
Resident Expert
Resident Expert
Posts: 1,738

Re: IPG Inconsistencies

Sure, Rogers could have fixed these ongoing issues.  However, the reality is that there is no future for the Digital TV platform.  They are not selling the service anymore to any new customers and their goal is to migrate any remaining customers to Ignite TV as soon as possible.  It simply does not make business sense for Rogers to invest any funds into fixing any issues that can be addressed with a "band-aid" fix, especially when it is only a matter of time before they announce an end-of-life date for Digital TV.



TimMcCree
I Plan to Stick Around
Posts: 17

Re: IPG Inconsistencies

I don't believe it!

 

Once again the  Investigation Discovery schedule has the wrong shows being listed and generic descriptions for them.

 

And I  zapped ahead to Sunday (the 29th) and checked CTV Sci-Fi.  Sure enough, I saw To Be Announced followed by The Last Ship at 9:00 PM.

 

Yep, it's back to 2017 for the guide in regards to these channels.

 

Look, enough is enough, tell your tech people to get off their butts and fix this irritating problem once and for all!  

TimMcCree
I Plan to Stick Around
Posts: 17

Re: IPG Inconsistencies

If you are hoping to get information on the latest episode of Batwoman and the season premier of Charmed (both which are on Showcase and W in Canada, and the CW in the U.S., Sunday nights from 8 till 10), don't look for them on the IPG.  All you'll find are generic descriptions of both that tell you nothing.

 

And they're not even correct.  Batwoman says "Kate Kane fights for justice".  Kate Kane is not even on the show anymore, for Christ's sake!  

 

And the generic description  for Charmed is followed  by the year 2006 for some reason.   Stuck in a time warp, are you, Rogers?

 

Guess getting the real episode information is too much like work.

OLDYELLR
I'm a Senior Advisor
Posts: 3,720

Re: IPG Inconsistencies

@TimMcCree  I'm no longer on Rogers Cable and so far have had no problems with my new supplier. But as far as following new episodes of series,  I check epguides.com for upcoming episodes to make sure I don't miss them.


Rogers PayGo. Location: S-W Ontario
TimMcCree
I Plan to Stick Around
Posts: 17

Re: IPG Inconsistencies

And it's happening for the CTV Sci-Fi Channel, starting on Sunday the 31st.  Long stretches of To Be Announced and the wrong shows being listed, and generic descriptions all around.

 

Why does this keep happening!?

mf152
I Plan to Stick Around
Posts: 29

Re: IPG Inconsistencies

I've experienced this on Discovery, worst case being Mayday, renamed to Air Crash Investigation (whereas this is Mayday in Canada and should always be Mayday), and then even coming up with the German name of the show in some cases!