How to do a factory reset on Rogers 4K PVR boxes

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I'm a Reliable Contributor
Posts: 334

How to do a factory reset on Rogers 4K PVR boxes

I just wanted to wipe everything out on the Rogers box and perform a factory reset.  Can someone please tell me how to do this?

 

Thanks

 

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Resident Expert
Resident Expert
Posts: 2,399

Re: How to do a factory reset on Rogers 4K PVR boxes

If you're on Digital Cable (Not Ignite). Go to Settings, scroll up one to Troubleshooting, select Restore Factory Settings.



I've Been Around
Posts: 1

Re: How to do a factory reset on Rogers 4K PVR boxes

 


I just wanted to wipe everything out on the Rogers box and perform a factory reset.  Can someone please tell me how to do this?

 

Thanks


The questions myself too, no experiences?

Did you get any proper solution?

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Moderator
Moderator
Posts: 159

Re: How to do a factory reset on Rogers 4K PVR boxes

Hello @Kevin2358!

 

Thank you so much for becoming a member of the Rogers Community Forums and congratulations on your first post! We hope you enjoy your stay and return often! 🙂

 

With regards to factory resetting your digital cable box, this should be pretty easy to do! Have you attempted the steps provided by our Resident Expert @57 in post #2 of this thread? It should do the trick!

 

Let us know how it goes!

 

RogersLaura

I've Been Here Awhile
Posts: 2

Re: How to do a factory reset on Rogers 4K PVR boxes

How do you factory reset the Rogers Ignite 4k boxes? All I can do is restart them. 

Moderator
Moderator
Posts: 1,792

Re: How to do a factory reset on Rogers 4K PVR boxes

Good evening @pynky 

 

Thanks for joining the Rogers Community!

I understand you need to factory reset your Rogers 4K box.

 

Have you had a chance to check out the steps outlined in @57's post?

 


@57 wrote:

If you're on Digital Cable (Not Ignite). Go to Settings, scroll up one to Troubleshooting, select Restore Factory Settings.


If you're referring to the Ignite TV service, I'd like to provide you with your options.

There are four easy ways to reboot your Ignite TVBox. Please check out this article to see how.

 

Are you trying to delete everything that is on the cloud?

 

If you're experiencing any technical issues, resetting the Rogers Ignite Modem (Arris XB6)  is a simple way to resolve various technical difficulties.

  1. While connected to your Wi-Fi network, open an internet browser on your computer or device.
  2. Enter https://10.0.0.1 and hit Enter.
  3. Sign in with the following credentials:
    • Username: Admin
    • Password: Your Wi-Fi password or the default “password
  4. Select Troubleshooting.
  5. Select Reset/Restore Gateway.
  6. Select one of the following reset options:
    • Restore Factory Settings – Activates your gateway default settings (all your previous settings will be lost)

 

Kindly, let us know if you need further assistance!

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: How to do a factory reset on Rogers 4K PVR boxes

Hi Maude,

No none of that answers my question.

I want to erase and factory reset the small HDMI ignite tv box. Erase it just like it came out of the plastic. No wireless settings. No synced remote. Completely factory reset.

I’m not talking about the XB6 modem/router.
I’m not referring to cloud recordings.
Specifically mean the Xi6-A ignite tv box.

How do I go about this?
Moderator
Moderator
Posts: 80

Re: How to do a factory reset on Rogers 4K PVR boxes

Hey @pynky!
 

If you're having an issue with your Ignite TV Box we can certainly assist with that. Alas a factory reset of the Xi6-A Ignite TV boxes cannot be done by Rogers technical support or by the customer. What was the reason you were looking to do the reset?

 

@RogersAndy

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