Global App Authentication not working

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heather7218
I've Been Around

‎12-07-2020 11:56 AM - last edited on ‎12-07-2020 12:09 PM by Moderator

Posts: 1

Global App Authentication not working

Week of Nov. 30th my Global App and a few others stopped working.  I would try to sign in to the Global App using my sign on and correct password.  It would start to Authenticate and then shutdown telling me to call Rogers.  I tried that but every time I call it's an hour to two hour wait.  I have turned off my iPad and restarted it, I also deleted the app and reinstalled it.   This is only happening with Global.  I've contacted them and they stated I should check with Rogers re: their authenticating system but I can't get a hold of them.  Anyone else having this issue???

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RogersZia
Moderator
Moderator

‎12-07-2020 11:54 PM

Posts: 1,259

Re: Global App Authentication not working

Good evening and welcome to the Rogers Community Forums @heather7218!

 

The GO apps are a convenient way to catch up on the shows on your own time. I appreciate the details you've provided. Sounds like we may have to refresh the permission for this app for you. Please reach out to us via PM @CommunityHelps so we can assist you further.  To learn more about how to PM, please see this post. 

 

 

 

 

RogersZia

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  • ‎12-07-2020 11:56 AM
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