Free Previews

[OLDYELLR]

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@RogersMaude wrote:

Could you please visit the www.rogers.com/freepreview to confirm that you see the page updated on your end?

I understand how frustrating it is to have to contact us to see the new information reflected on our website.

We always make it a priority to forward your feedback to the team in charge. 

Would you like us to dedicate a Blog for Free Previews update, when new information is made available to us?

Let us know your thoughts on this. We might be able to make it a monthly thing!

RogersMaude

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I see no channels. I have VIP, not one of the new packages. Would that make a difference?

Yes to a blog.

[Bodster]

I'm going to chime in, as well. The free preview page has nothing on it

[57]

It's working fine for me, although it took about 1 second after initially going to the page to see the channels.  Have you got JavaScript enabled, or any adblockers or other extensions that could be problematical?  It's always good to have a "clean" (different?) browser that you can use to check problem issues.

I also noted that some of the channels will be coming off free preview today or tomorrow...

[OLDYELLR]

Everything is enabled. This is what I see.

When I tune Channel 799, it's there but I get a "Currently not available" message.

[RogersMaude]

Good evening @OLDYELLR,

Thank you for your reply!

The fact that you cannot access the Free Preview page is puzzling.

Have you tried to clear your browser's cache and delete the cookies?

Here is an idea of what should be available to you:

Name	Digital TV Channel	Ignite TV Channel	Start Date	End Date
ABC Spark HD	Multiple See guide for channel numbers	42, 43, 44, 48, 56, 57, 58, 59, 208	14-Dec-2018	28-Feb-2019
BBC Earth	Ontario: 541 Hamilton: 249	337	04-Feb-2019	06-Apr-2019
Discovery Velocity HD	Ontario: 245, 534 Hamilton: 242	232	11-Jan-2019	07-Feb-2019
documentary Channel	Ontario: 325 Hamilton: 105	N/A	31-Jan-2019	05-Mar-2019
documentary Channel HD	591	60, 258	31-Jan-2019	05-Mar-2019
Fairchild (East)	801	750	31-Jan-2019	27-Feb-2019
Fairchild (West)	Ontario: 802 Hamilton: 517	751	31-Jan-2019	27-Feb-2019
Fairchild TV 2 HD	674	752	31-Jan-2019	27-Feb-2019
LS Times	819	757	28-Jan-2019	17-Feb-2019

If you don't have access to these channels, please start troubleshooting by rebooting your digital terminal.

Don't hesitate to let us know if you need further assistance!

RogersMaude

[Bodster]

That's exactly what I see too. It's been like that for a couple of weeks now. I've never had that problem before.

[OLDYELLR]

@RogersMaude  Even after clearing Rogers cache and cookies, that link still only shows me nothing, just like the screen grab I show above.

I then tried an experiment and opened the link in Chrome. Voila! it shows all those channels in your table graphically and I have to click Details to see the preview schedule for each channel.

So that's what the problem is. Rogers is not Firefox Friendly. Your web developers have some work to do.

[OLDYELLR]

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@Bodster wrote:

That's exactly what I see too. It's been like that for a couple of weeks now. I've never had that problem before.

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If the free preview page shows you nothing, there is a tab at the side for feedback. Click it and tell Rogers, including what Browser you use.