01-30-2019 09:47 AM - edited 01-30-2019 09:55 AM
@RogersMaude wrote:Could you please visit the www.rogers.com/freepreview to confirm that you see the page updated on your end?
I understand how frustrating it is to have to contact us to see the new information reflected on our website.
We always make it a priority to forward your feedback to the team in charge.
Would you like us to dedicate a Blog for Free Previews update, when new information is made available to us?
Let us know your thoughts on this. We might be able to make it a monthly thing! 😉
RogersMaude
I see no channels. I have VIP, not one of the new packages. Would that make a difference?
Yes to a blog.
01-30-2019 05:21 PM
01-30-2019 05:30 PM
It's working fine for me, although it took about 1 second after initially going to the page to see the channels. Have you got JavaScript enabled, or any adblockers or other extensions that could be problematical? It's always good to have a "clean" (different?) browser that you can use to check problem issues.
I also noted that some of the channels will be coming off free preview today or tomorrow...
01-30-2019 06:52 PM
Everything is enabled. This is what I see.
When I tune Channel 799, it's there but I get a "Currently not available" message.
01-31-2019 07:01 PM - edited 01-31-2019 07:07 PM
Good evening @OLDYELLR,
Thank you for your reply!
The fact that you cannot access the Free Preview page is puzzling.
Have you tried to clear your browser's cache and delete the cookies?
Here is an idea of what should be available to you:
Name |
Digital TV Channel |
Ignite TV Channel |
Start Date |
End Date |
ABC Spark HD |
Multiple |
42, 43, 44, 48, 56, 57, 58, 59, 208 |
14-Dec-2018 |
28-Feb-2019 |
BBC Earth |
Ontario: 541 |
337 |
04-Feb-2019 |
06-Apr-2019 |
Discovery Velocity HD |
Ontario: 245, 534 |
232 |
11-Jan-2019 |
07-Feb-2019 |
documentary Channel |
Ontario: 325 |
N/A |
31-Jan-2019 |
05-Mar-2019 |
documentary Channel HD |
591 |
60, 258 |
31-Jan-2019 |
05-Mar-2019 |
Fairchild (East) |
801 |
750 |
31-Jan-2019 |
27-Feb-2019 |
Fairchild (West) |
Ontario: 802 |
751 |
31-Jan-2019 |
27-Feb-2019 |
Fairchild TV 2 HD |
674 |
752 |
31-Jan-2019 |
27-Feb-2019 |
LS Times |
819 |
757 |
28-Jan-2019 |
17-Feb-2019 |
If you don't have access to these channels, please start troubleshooting by rebooting your digital terminal.
Don't hesitate to let us know if you need further assistance!
RogersMaude
01-31-2019 07:47 PM
That's exactly what I see too. It's been like that for a couple of weeks now. I've never had that problem before.
01-31-2019 09:44 PM
@RogersMaude Even after clearing Rogers cache and cookies, that link still only shows me nothing, just like the screen grab I show above.
I then tried an experiment and opened the link in Chrome. Voila! it shows all those channels in your table graphically and I have to click Details to see the preview schedule for each channel.
So that's what the problem is. Rogers is not Firefox Friendly. Your web developers have some work to do.
01-31-2019 10:28 PM
@Bodster wrote:That's exactly what I see too. It's been like that for a couple of weeks now. I've never had that problem before.
If the free preview page shows you nothing, there is a tab at the side for feedback. Click it and tell Rogers, including what Browser you use.
04-30-2019 10:11 PM
The Free Preview link is again out of date. Rogers, please update.
https://www.rogers.com/consumer/tv/free-previews?setLanguage=en
05-29-2019 10:04 AM
The Free Preview link has been updated. SuperChannel is on free preview, but only for a few more days. It includes SC On-Demand (channel 338), which contains HD & SD, unlike what it stated on the link below (SD)