Free Previews

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I'm a Senior Advisor
Posts: 3,366

Re: Free Previews


@RogersMaude wrote:

Could you please visit the www.rogers.com/freepreview to confirm that you see the page updated on your end?

 

I understand how frustrating it is to have to contact us to see the new information reflected on our website.

We always make it a priority to forward your feedback to the team in charge. 

 

Would you like us to dedicate a Blog for Free Previews update, when new information is made available to us?

 

Let us know your thoughts on this. We might be able to make it a monthly thing! Smiley Wink

 

RogersMaude


I see no channels. I have VIP, not one of the new packages. Would that make a difference?

 

Yes to a blog.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm Here A Lot
Posts: 5

Re: Free Previews

I'm going to chime in, as well. The free preview page has nothing on it
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Resident Expert
Resident Expert
Posts: 2,387

Re: Free Previews

It's working fine for me, although it took about 1 second after initially going to the page to see the channels.  Have you got JavaScript enabled, or any adblockers or other extensions that could be problematical?  It's always good to have a "clean" (different?) browser that you can use to check problem issues.

 

I also noted that some of the channels will be coming off free preview today or tomorrow...



I'm a Senior Advisor
Posts: 3,366

Re: Free Previews

Everything is enabled. This is what I see.

preview.jpg

When I tune Channel 799, it's there but I get a "Currently not available" message.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Moderator
Moderator
Posts: 1,780

Re: Free Previews

Good evening @OLDYELLR,

 

Thank you for your reply!

 

The fact that you cannot access the Free Preview page is puzzling.

Have you tried to clear your browser's cache and delete the cookies?

 

Here is an idea of what should be available to you:

Name

Digital TV Channel

Ignite TV Channel

Start Date

End Date

ABC Spark HD

Multiple
See guide for channel numbers

42, 43, 44, 48, 56, 57, 58, 59, 208

14-Dec-2018

28-Feb-2019

BBC Earth

Ontario: 541
Hamilton: 249

337

04-Feb-2019

06-Apr-2019

Discovery Velocity HD

Ontario: 245, 534
Hamilton: 242

232

11-Jan-2019

07-Feb-2019

documentary Channel

Ontario: 325
Hamilton: 105

N/A

31-Jan-2019

05-Mar-2019

documentary Channel HD

591

60, 258

31-Jan-2019

05-Mar-2019

Fairchild (East)

801

750

31-Jan-2019

27-Feb-2019

Fairchild (West)

Ontario: 802
Hamilton: 517

751

31-Jan-2019

27-Feb-2019

Fairchild TV 2 HD

674

752

31-Jan-2019

27-Feb-2019

LS Times

819

757

28-Jan-2019

17-Feb-2019

 

If you don't have access to these channels, please start troubleshooting by rebooting your digital terminal.

 

Don't hesitate to let us know if you need further assistance!

 

RogersMaude

I'm Here A Lot
Posts: 5

Re: Free Previews

That's exactly what I see too. It's been like that for a couple of weeks now. I've never had that problem before.

I'm a Senior Advisor
Posts: 3,366

Re: Free Previews

@RogersMaude  Even after clearing Rogers cache and cookies, that link still only shows me nothing, just like the screen grab I show above.

 

I then tried an experiment and opened the link in Chrome. Voila! it shows all those channels in your table graphically and I have to click Details to see the preview schedule for each channel.

 

So that's what the problem is. Rogers is not Firefox Friendly. Your web developers have some work to do.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,366

Re: Free Previews


@Bodster wrote:

That's exactly what I see too. It's been like that for a couple of weeks now. I've never had that problem before.


If the free preview page shows you nothing, there is a tab at the side for feedback. Click it and tell Rogers, including what Browser you use.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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