FX Canada - Black Screen

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I've Been Around
Posts: 1

FX Canada - Black Screen

I've had Digital VIP for a few years now. FX Canada has worked for me since it was added to the line-up. This past week it's stopped working.

 

Really upset that I'm missing American Horror Story right now. Anyone else having this issue or know how to fix it?

 

Thanks

 

 

***Edited labels***

I'm a Senior Advisor
Posts: 961

Re: FX Canada - Black Screen

Working on my tv.

I've Been Around
Posts: 1

Re: FX Canada - Black Screen

Mine in the living room is a black screen, no sound yet my son gets it upstairs. Pissin me off. just re set online and rebooted, hope that works

 

That worked, re - authorized online, then re booted box by unplugging and now fx canada is coming in.

I'm a Regular
Posts: 55

Re: FX Canada - Black Screen

Not sure if this is the case with FX Canada or not but I have noticed that Rogers is trying to quietly remove channels from tiers hoping you'll pay extra to get them back. Removing channels from packages like VIP is kind of a sleazy move but the only way to fight back is to change providers

I'm a Senior Advisor
Posts: 3,480

Re: FX Canada - Black Screen

I have VIP. I'm getting it on 318 (SD) and 565 (HD).


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Contributor
Posts: 665

Re: FX Canada - Black Screen

Same as OLDYELLER, but also get it on
CH - 59 (HD)

I've Been Around
Posts: 1

Re: FX Canada - Black Screen

I have the same problem. I called Rogers and they said Fx Canada has moved to the VIP plus package and the only way I could get it is to upgrade. I agree with mike017. How upsetting.

I'm a Senior Advisor
Posts: 3,480

Re: FX Canada - Black Screen

I don't know what VIP Plus is, but I have Digital VIP Cable and it says,

 

*Your Plan includes:
- Extended Basic
- Extra Outlets
- VIP Extra Pack

 

I still get FX Canada


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Trusted Advisor
Posts: 31,997

Re: FX Canada - Black Screen

Hello OLDYELLER

Some reps call VIP Package VIP Plus. In the end, if you have a VIP package or higher, u get that channel. Any lower package, u will not get it.

I've Been Around
Posts: 1

Re: FX Canada - Black Screen

FX Canada anc Channel 11 seem to be off at the same time on my younger brother's Nextbox3,  A reboot of the box gets rid of the problem. I have had to do this at least 3 times since I acquired the Nextbox3 in November. The other digital cable boxes do not have the same problem.