Error code 1502

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I'm Here A Lot
Posts: 5

Re: Error code 1502

I have tried:

1. Close Chrome

2. Change system time.

3. Change system time back to current

4. Open browser

5. Try AnyplaceTV

 

and also

1. Reset Chrome to default.

2. Close Chrome

3. Open Chrome

4. Try AnyplaceTV

 

Neither have worked... what am I doing wrong?

Resident Expert
Resident Expert
Posts: 2,193

Re: Error code 1502

@joven_ts : That still leaves a few things in the checklist - link below:

 

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...

 

Try Chrome Incognito?  Try different compatible browser? Etc.



I'm Here A Lot
Posts: 5

Re: Error code 1502

1. Make sure that you have Javascript turned on in your browser settings.

Javascript is turned on

2. Make sure you don't have the pop-up blocker enabled.

Popup blocker has been disabled

3. Make sure you don't have any "extensions" like adblockers enabled.

Do not have any

4. Try a different browser.

Chrome is the only supported browser on Windows 7 I believe

5. It's always good to have a "clean" browser as a fallback so that you don't have anything blocking progress on certain websites that require some or all of the above.

I have tried resetting all settings to default

6. Try using Incognito Mode in Chrome as this usually bypasses any problematic cookies or cache issues.

Incognito has not worked

7. Try clearing cookies and reboot your PC

Clearing cookies and rebooting has not worked

Resident Expert
Resident Expert
Posts: 2,193

Re: Error code 1502

Hmm, I'm mostly out if ideas. Edge and IE11 work on windows computers, but perhaps not Win7 and perhaps that's the source of your problem.

 

Do you have any other devices/computers where it does work (Tablet or phone app?) etc.

 

Here's the Anyplace FAQ.

 

https://www.rogers.com/customer/support/article/anyplace-tv-overview



I'm Here A Lot
Posts: 5

Re: Error code 1502

I appreciate you trying to help. Yes, Anyplace works on my desktop (64 Bit Home Premium Win7), and cell phone via AnyplaceTV App. The problem is with my laptop...

 

Ill keep hunting for other fixes. Hopefully Rogers updates their software sooner than later though.

I've Been Here Awhile
Posts: 2

Re: Error code 1502

So from what I understand, your laptop clock must be nearly exactly synchronized with the Rogers streaming servers, but you might try setting your clock a couple of seconds ahead or behind, then log out of anyplace tv and log back in. And if your clock gets out of sync , do it all over again. Silly since the Open Source code has been fixed long ago, but Rogers has not kept up with the updates.
Topic Stats
  • 15 replies
  • 427 views
  • 2 Likes
  • 6 in conversation