I have not been able to use anyplace tv for over a year....I cannot use my laptop for views live streaming...I have tried everything that the techs asked me to do...I had given up till yesterday when a tech on moncton suggested a strange thing to try....he said to go into windows settings and change the time on the laptop to may other region and change to time to any other time..then save it ..get out of the system screen....then go back into system screen and go back to the time section and reset the time to the true time....get out of there and try opening chrome and anyplace tv np low and behold it loaded and the streaming was working....this worked for me not sure for others with error code 1502.. but worth a try....good luck to all....
Glad I found this posting. Had this 1502 error for the last few months. Seemed to have finally resolved this by setting my Win 10 PC to use a NTP source. I use ca.pool.ntp.org. Haven't had the 1502 error in the last 4 days since making this change. You can google how to do do this. I used elevated priv command line in WIN 10 (w32tm /config /update /manualpeerlist:”ca.pool.ntp.org"). I'm pretty sure you can set this via GUI settings as well. Good luck!
Welcome to Rogers Community Forums! 😀
Thank you for posting your concern in our Community. I believe you are getting the error 1502 on a Windows computer. If yes, please try the fix suggested in post #1.
Please keep us informed on the outcome.
I can't watch AnyplaceTV on my PC running Chrome for a week now. Works fine on Android.
I tried the date/time thing in the first post, didn't do anything. How else does Rogers plan on wasting my time today. I'm eagerly awaiting the clear fix to my problem.
Should I call an 800 number and spend 20 minutes of quality time with your IVR before a rep pretends like he doesn't know this is a problem and then proceeds to go through an inane troubleshooting checklist. Is that what I should do, Rogers?
Fixed my changing my time to something incorrect and then resetting it with the internet time function.
Have a nice day.
Welcome to the Rogers Community Forums!
I can imagine how frustrating it must be not being able to view the AnyPlace TV service on your PC. It is certainly not our intention to waste any of your time but troubleshooting is required to better understand your situation.
If the service works fine on your Android device then it is most likely an issue with your PC or the Chrome browser you are using.
We look forward to your response.
on any computer i have i can not get rogers anyplace tv to work. it keeps giving me error code 1502. i have made sure java is accepted. and i have tried changing my time and saving it and going back and its still not working. Rogers help is no help. not sure what else to try.
Thank you for your post and welcome to the Community.
Not being able to fully take advantage of Rogers Anyplace TV can certainly be disappointing, we would love to troubleshoot this issue further with you. Can you confirm if you have completed the following steps mentioned by @57 earlier in the thread?
You can find all of them here.
Keep us posted!
Your techs spent about 4 hours together giving my the run around and giving me absolutely nothing remotely resembling proper troubleshooting or solutions. Their troubleshooting steps were: 1) do other devices work on anyplace tv, 2) what's your internet speed, 3) reinstall Google Chrome, 4) wipe your entire computer and reinstall everything. WHAT?! Then your tech insisted it was a problem on MY end and that he couldn't do anything for me. Insisted that I should get a PC repair person or a network specialist to help me. I found the solution on your community forums, it's been a known problem for at least 2 years. It was noted 2 years ago that it was caused by a software that at the time was already 2 years out of date. And here we are, it's not fixed, it IS a Rogers-side issue, and your tech had no clue about it. Your techs collectively had poor troubleshooting skills, and they obviously were not trained properly - which is a management issue. Happy I found this forum thread. My system time was correct already, but changing it to a different time, then back and reloading solved the problem. Pretty disappointed that 5 different techs all had not the faintest clue about this issue. Good Job. How does this not make its way into your internal troubleshooting database?