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Error code 1502

golfrox
I Plan to Stick Around

I have not been able to use anyplace tv for over a year....I cannot use my laptop for views live streaming...I have tried everything that the techs asked me to do...I had given up till yesterday when a tech on moncton suggested a strange thing to try....he said to go into windows settings and change the time on the laptop to may other region and change to time to any other time..then save it ..get out of the system screen....then go back into system screen and go back to the time section and reset the time to the true time....get out of there and try opening chrome and anyplace tv np low and behold it loaded and the streaming was working....this worked for me not sure for others with error code 1502.. but worth a try....good luck to all....

 

 

 

***Edited Labels***

40 REPLIES 40

Re: Error code 1502

Hello @VBELA!

 

A very warm welcome to the Rogers Community Forums and thanks for your first post! We are so glad you were able to get the help needed thanks to the suggestion posted by @golfrox👍

 

We hope to see you around the Community more often! Have a nice day! 

 

RogersLaura

Re: Error code 1502

kpeglum
I'm Here A Lot

Glad I found this posting.  Had this 1502 error for the last few months.  Seemed to have finally resolved this by setting my Win 10 PC to use a NTP source.   I use ca.pool.ntp.org.  Haven't had the 1502 error in the last 4 days since making this change.  You can google how to do do this.  I used elevated priv  command line in WIN 10 (w32tm /config /update /manualpeerlist:”ca.pool.ntp.org").  I'm pretty sure you can set this via GUI settings as well.  Good luck!

Re: Error code 1502

njam70
I've Been Around

I have had this issue for over a year and am not a computer programmer.  How do I get to watch Anyplace TV on my PC.  I have done everything that others of said to no avail.

 

Re: Error code 1502

golfrox
I Plan to Stick Around
Try changing the time an hour ahead. Then change back to correct time. This worked for me. Sorry no guarentee

Re: Error code 1502

Floram
I've Been Here Awhile

My Rogers Anyplace TV does not work either.  

So far, Rogers could not fix it. 

Error code is 1502 

Where do I go for help? 

 

Regards

 

 

Re: Error code 1502

Hello, @Floram.

 

Welcome to Rogers Community Forums! 😀

 

Thank you for posting your concern in our Community. I believe you are getting the error 1502 on a Windows computer. If yes, please try the fix suggested in post #1. 

 

Please keep us informed on the outcome. 

 

Cheers,
RogersMoin

Re: Error code 1502

The problem is rogers customer service/help is non existent. How the company can just ignore all these complaints and not address the root problem mystifies me!!

One of the truly worst companies in Canada. I have this error again for the fourth time. 

Re: Error code 1502

cks1
I've Been Here Awhile

I can't watch AnyplaceTV on my PC running Chrome for a week now. Works fine on Android.

 

I tried the date/time thing in the first post, didn't do anything. How else does Rogers plan on wasting my time today. I'm eagerly awaiting the clear fix to my problem.

 

Should I call an 800 number and spend 20 minutes of quality time with your IVR before a rep pretends like he doesn't know this is a problem and then proceeds to go through an inane troubleshooting checklist. Is that what I should do, Rogers?

Fixed my changing my time to something incorrect and then resetting it with the internet time function.

Have a nice day.

Re: Error code 1502

Hello, @cks1

 

Welcome to the Rogers Community Forums!

 

I can imagine how frustrating it must be not being able to view the AnyPlace TV service on your PC. It is certainly not our intention to waste any of your time but troubleshooting is required to better understand your situation.

 

If the service works fine on your Android device then it is most likely an issue with your PC or the Chrome browser you are using.

  • Does it work on another PC using Chrome or any other browser?
  • Have you tried another browser with the same results?
  • If another browser is not an option, please use Incognito mode on Google Chrome and see if the same error is persistent.
  • If it works on Incognito mode then please clear the cookies and the internet data cache on Google Chrome and try again.

We look forward to your response.

 

RogersTony

Re: Error code 1502

kate2020
I've Been Here Awhile

on any computer i have i can not get rogers anyplace tv to work. it keeps giving me error code 1502. i have made sure java is accepted. and i have tried changing my time and saving it and going back and its still not working. Rogers help is no help. not sure what else to try. 

Re: Error code 1502

golfrox
I Plan to Stick Around
Dump Rogers that thing has not worked properly since day 1

Re: Error code 1502

Hello @kate2020,

Thank you for your post and welcome to the Community. 

 

Not being able to fully take advantage of Rogers Anyplace TV can certainly be disappointing, we would love to troubleshoot this issue further with you. Can you confirm if you have completed the following steps mentioned by @57 earlier in the thread? 

  • Make sure you don't have the pop-up blocker enabled.
  • Make sure you don't have any "extensions" like ad blockers enabled.
  • Try a different browser.
  • Try using Incognito Mode in Chrome as this usually bypasses any problematic cookies or cache issues.

You can find all of them here

 

Keep us posted! 

RogersRob

Re: Error code 1502

kate2020
I've Been Here Awhile

@RogersRob Yes I have done all those steps. Contacted rogers help 2 times. And now this morning I am getting the same error code on the Rogers app while trying to use my iPhone. I try to use incognitio  mode and i still get the same error. 

Re: Error code 1502

Good morning @kate2020!

 

If you're experiencing this error and you need further support, you've come to the right place for help.

 

Please PM us @CommunityHelps so that I can assist you in full. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: Error code 1502

kate2020
I've Been Here Awhile

@RogersCorey i have sent one.

Re: Error code 1502

kellyweil
I've Been Around

@golfrox 

OMG...... THIS WORKED!!! YOU ARE ABSOLUTELY BRILLIANT! I HAVE SUFFERED FOR 6 MONTHS NOT BEING ABLE TO LOG ON MY DESKTOP TO MY ANYPLACE TV! THANK YOU THANK YOU THANK YOU!

Re: Error code 1502

annemoore
I've Been Here Awhile

Thank you so much.  I did not realize that my clock was incorrect time.  Just adjusted the time and fixed it immediately. I got Rogers Anytime TV Streaming, then first try.

Re: Error code 1502

annemoore
I've Been Here Awhile
Correct the time on your laptop. On Nov 1, 2020, I stopped being able to get Rogers Anyplace TV. I saw this post and immediately saw my time on the laptop was wrong. Corrected it and then, first try after correcting the time, it worked. I even asked Rogers to help me with it and they couldn't give me the answer. That is terrible service. But got my answer here, Thank you.

Re: Error code 1502

Glad to hear it @annemoore!

 

Please visit us again in the future if you have any questions or concerns with your Rogers related service. 

 

If you can't find an answer in the forums, we can help you in private. 🙂

 

Regards,

RogersCorey

Re: Error code 1502

Your techs spent about 4 hours together giving my the run around and giving me absolutely nothing remotely resembling proper troubleshooting or solutions. Their troubleshooting steps were: 1) do other devices work on anyplace tv, 2) what's your internet speed, 3) reinstall Google Chrome, 4) wipe your entire computer and reinstall everything. WHAT?! Then your tech insisted it was a problem on MY end and that he couldn't do anything for me. Insisted that I should get a PC repair person or a network specialist to help me.  I found the solution on your community forums, it's been a known problem for at least 2 years. It was noted 2 years ago that it was caused by a software that at the time was already 2 years out of date. And here we are, it's not fixed, it IS a Rogers-side issue, and your tech had no clue about it. Your techs collectively had poor troubleshooting skills, and they obviously were not trained properly - which is a management issue.  Happy I found this forum thread.  My system time was correct already, but changing it to a different time, then back and reloading solved the problem.  Pretty disappointed that 5 different techs all had not the faintest clue about this issue.  Good Job.  How does this not make its way into your internal troubleshooting database?