I have not been able to use anyplace tv for over a year....I cannot use my laptop for views live streaming...I have tried everything that the techs asked me to do...I had given up till yesterday when a tech on moncton suggested a strange thing to try....he said to go into windows settings and change the time on the laptop to may other region and change to time to any other time..then save it ..get out of the system screen....then go back into system screen and go back to the time section and reset the time to the true time....get out of there and try opening chrome and anyplace tv np low and behold it loaded and the streaming was working....this worked for me not sure for others with error code 1502.. but worth a try....good luck to all....
This fix worked for me as well. Turns out it is a time sync issue by the plugin "shaka-player" an open source player. The version that Rogers is using is v0.1 - and the latest release is 2.5, so its about two years out of date.
Here a similar issue seen by another user of an earlier version:
Hey, moderator, any idea when they will upgrade the player?
@joven_ts : That still leaves a few things in the checklist - link below:
Try Chrome Incognito? Try different compatible browser? Etc.
2. Make sure you don't have the pop-up blocker enabled.
Popup blocker has been disabled
3. Make sure you don't have any "extensions" like adblockers enabled.
Do not have any
4. Try a different browser.
Chrome is the only supported browser on Windows 7 I believe
5. It's always good to have a "clean" browser as a fallback so that you don't have anything blocking progress on certain websites that require some or all of the above.
I have tried resetting all settings to default
6. Try using Incognito Mode in Chrome as this usually bypasses any problematic cookies or cache issues.
Incognito has not worked
7. Try clearing cookies and reboot your PC
Clearing cookies and rebooting has not worked
Hmm, I'm mostly out if ideas. Edge and IE11 work on windows computers, but perhaps not Win7 and perhaps that's the source of your problem.
Do you have any other devices/computers where it does work (Tablet or phone app?) etc.
Here's the Anyplace FAQ.
I got this error 7 times tonight - it finally did start first of all letting me log in (it wouldn't let me log in), and then I got in and started getting the 1502 error.
I did finally get in, but having an error message that tells you to search the help centre for error 1502, and a link as well to that which takes you to the main site is pretty useless - and if you search you get no response to 1502 on the help centre. You will find it here with no answers though.
How about being proactive and if you don't know what error 1502 is (Rogers that is), then stop generating the error and sending us to the non-existent help topic. Others have found that this error is part of a component from a third party supplier of the product - so it is long over due that Rogers does something with this.
This is not high level customer service - it is not even mediocre.
Come on guys, you have had long enough.
This is the first time I have seen it, so I knew what it was, so followed the steps suggested to see whether anything done since last reported - nope.