I talked to a rogers customer service rep yesterday and he told me to buy a mediasonic digital converter box to use instead on the rogers cheap rental converter box. How do I get this set up. I called tech support and they gave me attitude and told me it will not work. Help
That is correct, This device is used to receive ANTENNA broadcasts to your TV if your TV does not have a built-in ATSC Tuner. Why on Earth woudl the Rogers Agent advsie you to make such purchase I don;t know but I'm guessing that due to the nature of the phone call you had, the Agent Should be coached/disiplined based on what he told you. The problem is most customers likely won't put in a complaint and the Agent will NOT get coached and will continue to have this behaviour on other calls.