Digital Adaptor Error Message, but only on some Channels

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I Plan to Stick Around
Posts: 14

Digital Adaptor Error Message, but only on some Channels

I have a digital adapter. No box, no fancy equipment. Just the package provided by the condo. I'm a speech-impaired senior. Don't use the telephone. Don't understand / don't need all the apps and things. 

For the past few days, I've got the message on some channels: "We've detected a service interruption. Please contact your service provider to restore service." 

 

It's on channels: 1, 2, 5, 7, 8, 12, 20, 22, 23, 29, 35, 36, 38, 40, 42. Two of which I watch frequently (40 - Bravo and 38 - CMT). It's also on Rogers Guide, which is a nice touch. 

 

What is Rogers going to do about my service? 

 

*** Edited Labels/Title ***

Highlighted
I Plan to Stick Around
Posts: 14

Re: Digital Adaptor Error Message, but only on some Channels

Well, I guess I'm on my own. As usual. There's been no reply to my message. No answer from Rogers. Things are as usual at Rogers.  No service. 

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Resident Expert
Resident Expert
Posts: 3,573

Re: Digital Adaptor Error Message, but only on some Channels

@NoChoice1 It's only been 5 hours since your post.  This is a peer-to-peer forum where users help each other.   Typically you will not get a direct response from Rogers in this forum.  You may contact Rogers in any of the ways outlined in the following contact us link (appropriate chat link for TV technical issues for example):

 

https://www.rogers.com/consumer/support/contactus

 

You may also PM the mods here, as outlined below:

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...

 

Did you ever get the volume issue sorted out as discussed in the following thread?  If so, what was the solution?

 

https://communityforums.rogers.com/t5/TV/Digital-adapter-not-working/m-p/428007#M47767

 



Highlighted
I'm a Senior Advisor
Posts: 3,670

Re: Digital Adaptor Error Message, but only on some Channels

You need to call Rogers to get this resolved. Perhaps they have changed something to reduce the channels available with the DTA50. I

I'm no longer with Rogers Cable but these are the channels I used to get with the digital adapter.

 

1 YWTW
2 TVO
3 GLOB
4 OMMI1
5 CBLT
6 WKBW
7 CITY
8 CTVSO
9 CTV2L
10 GUIDE
11 CHCH
12 CBLFT
13 WOOD
14 OMNI2
15 WIVB
16 YESTV
17 TFO
18 CTVNC
19 SHOP
20 WGRZ
21 WQLN
22 SNO
23 WN
24 VIS
25 YTV
26 CBCNN
27 W
28 WUTV
29 MUCH
30 TSN4
31 A&E
32 AMC
33 CNN
34 TLC
35 CMT
36 FUSTO
37 TLN
38 OLN
39 SHOW
40 BRAVO
41 HGTV
42 TREE
43 SLICE
44 DISC
45 HIST
46 CMDY
47 WPCH
48 SPACE
49 TCM
50 TOON
51 FAMLY
52 FX
53 MTV
54 SN360

56 BNN
57 DTOUR
58 FOOD
59 ABCSP

62 CTVTO

67 SEC1*

70 APTN

95 CFTM
96 RDI
97 CPACE

129 OLEG

786 TSN4

911 ALARM*

988 SEC1*
989 SEC2*
990 SEC3*
991 SEC4*

* Nothing shows

 


Rogers PayGo. Location: S-W Ontario