Deleting Series from NAVIGATR

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Resident Expert
Resident Expert
Posts: 2,894

Re: Deleting Series from NAVIGATR

IF it's a series recording, it DOES appear in the recorded tiles view.  At the top of the set of tiles will be your recorded programmes. At the bottom of the set of tiles will be your recordings still to come - you may need to scroll down a long way depending on the number of recordings you have.  In between there will be "zombie" recordings, which are scheduled series recordings that do not have anything scheduled in the next week.  You may need to scroll to the bottom of the tiles, or the middle of your tiles to find the series recording you want to delete. Once you find it follow the instructions in the post I previously provided exactly.



I Plan to Stick Around
Posts: 8

Re: Deleting Series from NAVIGATR

Thank you for your response.  I should clarify that the issue I am having is not with deleting series from Navigator but deleting individual recordings that have long passed the recording date  but are still showing as being scheduled to record.  Some of these date back to 2016.

Resident Expert
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Posts: 2,894

Re: Deleting Series from NAVIGATR

@RHarukMy most recent posts were in response to @cfillion1.  The only recommendations I have for you are in post 15.

 

@cfillion1:  If yours are series recordings, which they sound like they are, you need to go into the Recorded/Tiles/Grid view and delete from there.  That looks like the picture that I provided a link for in post 13 - the one with 8 recordings,  most of which will have pictures of the programmes.

 

I'm not sure if you can delete (empty) series from the scheduled recording list, or the recordings list - only from the grid/tiles view.  Of course you can also wait until there is a recording in that one you want to delete and then delete the series per the instructions at the bottom of post 13 (which may also work if you find the programme under your scheduled recordings list).  Those instructions are a bit convoluted, but do work.  If you can't get it to work, read the instructions to someone else in the home. Sometimes your own "muscle memory" precludes following the instructions exactly.  Hope that helps.



I Plan to Stick Around
Posts: 21

Re: Deleting Series from NAVIGATR

I did eventually find the series way down in the 'zombies' as suggested, so thank you for that. This is truly the most convoluted, counter-intuitive thing I've encountered with the system though. Why so difficult? "Delete Series Recording" should be part of scheduled recordings - it seems like a no-brainer to me. Hopefully they'll address this in future updates. Thank you for the help.

Resident Expert
Resident Expert
Posts: 2,894

Re: Deleting Series from NAVIGATR

@cfillion1:  Thank you for the feedback.  I'm glad you were finally able to find them.

 

Interestingly, "Zombie" recordings are not even view-able on the Home Edition app, only programming that has a recording scheduled in the next week...

 

I'm not sure if there will be any major updates to Navigatr since IPTV is supposed to be coming in the near future.  Here's a list of other Navigatr issues...

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...

 



I've Been Here Awhile
Posts: 4

Re: Deleting Series from NAVIGATR

I am having the same issue as everyone above, I have also done exactly what you said, and I know I did it exactly cause I called Rogers and they talked me through it. Rogers told me if that didn’t work to do a factory reset, which I did and still everything was their. So I decided to exchanged my main pvr, and when everything was set up, guess what all the old listings were still there. I think Rogers needs to admit there’s a problem with there system and stop blaming the customers for not knowing what they’re doing. So can Rogers please look into this issue and fix it, because it is causing issues with the pvr’s.
Moderator
Moderator
Posts: 1,070

Re: Deleting Series from NAVIGATR

Hi @Tonia1974!

 

Welcome to our Community!

 

You have a real strange issue here, I'll give you that! What you're describing here should be impossible unless you have another PVR or you've attached a PVR extender to your network. The recordings you're seeing must be stored on another box in the home as we do not have any cloud storage for recordings. 

 

In a situation where there is only one PVR in the house, the recordings are stored locally on that PVR hardware only. Under this circumstance, exchanging for another PVR should leave you with a blank slate.

 

Please confirm if you have another PVR or an extender in the house. If you do not, we'll have to go back to the drawing board on this and dig deeper.

 

Regards,

RogersCorey

Resident Expert
Resident Expert
Posts: 2,894

Re: Deleting Series from NAVIGATR


@Tonia1974wrote:
Rogers told me if that didn’t work to do a factory reset, which I did and still everything was their. So I decided to exchanged my main pvr, and when everything was set up, guess what all the old listings were still there. 

I was also wondering how this was possible.  As mentioned by @RogersCorey, the only possible explanation is that you have WHPVR (Whole Home PVR setup) and the recordings are on another PVR in the home.  You should be able to do a reboot of the "other" PVR and delete recordings by accessing that PVR directly, not indirectly from another box.  A Factory Reset of the "other" PVR would also erase any recordings on it.  Go to "Settings - Scroll up one to "Troubleshooting" and select "Factory Reset".  This must be done on that PVR itself, as mentioned above.

 

There is one other possibility and that is that the MoCA filter was not properly installed at your home or in a neighbour's home and you're seeing your neighbour's recordings. This is highly unlikely, but a remote possibility.  You would have to call for service if our previous recommendations do not apply.



I've Been Here Awhile
Posts: 4

Re: Deleting Series from NAVIGATR

I have the whole home pvr, so in total I have 4 boxes. Because of the build up of scheduled recording my boxes are running slow, so I had a technician come and he factory reset ALL boxes in the house, at first everything was gone then after about half hour everything came back, except things that were recorded. The technician left before he could see it came back, so I called Rogers back and they said to return the main pvr so I did, again after about a half hour all the old scheduled recording list came back. Don’t know what else to do, even Rogers didn’t know what to tell me.
Resident Expert
Resident Expert
Posts: 2,894

Re: Deleting Series from NAVIGATR

@Tonia1974 :  Thank you for getting back to us.  This is very strange and should not be happening. Would you please look at the front of each of your 4 boxes and write down the model number for each box and report back to us?  They should be numbers like 4642, 8642, 9865, etc.

 

The 8642 and 9865 models are PVRs, so if you have more than one, that's where the scheduled recordings may be coming from...  You would need to go to each individual PVR, and do a factory reset as I outlined in my previous post.  The 4642 is a set top box and is not a PVR.  For it you can simply do a reboot.  All of the boxes should be rebooted to get them back to proper operation.