a week ago - last edited a week ago by RogersMaude
It has been a month now of recordings (set to erase after a year) spontaneously disappearing (not even available in the restore deleted folder). After it deleted some random things that were a few months old it has now been mostly new recordings. They will record and maybe stay for an hour and then poof all of a sudden gone. Very frustrating.
Customer service has been useless. One will say that's how it's supposed to work. One will say it's too full (even though back in December I had it at 99% full with no issues). And then another will create a ticket (which is never followed up on). They brought me a new box (I assume just hoping I would shut up). Nothing has changed. Very fed up.
We're back to basically having arial tv and watching stuff when it's on...but paying over $100 for it. Looking for other providers today. Just wanted to post in case anyone else out there is having the same trouble: you're not alone.
@drusilla126 : I'm assuming you have IgniteTV (your post is in the Legacy Digital Cable forum)? If so, please check out the following thread on why recordings can "go missing".
- the way you label the recording (say when room is needed instead of 1 year).
- The fact that you're running too close to the limit - Anything over 80-90% is "dangerous" if you have recordings scheduled. See link below:
If you're still on Legacy Digital Cable, then you're not going to get much assistance from Rogers since they're trying to migrate everyone to IgniteTV.