DTA 50 box no Video but can change channel

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I've Been Here Awhile
Posts: 2

DTA 50 box no Video but can change channel

Im just wondering if you can solve my problem on my dta box. i turn on the tv and everything was frozen. Changed channel and it went blank but you can see the channel number on the lower side. Is there an outage for these boxes too? I also have a solid green light on my box.

 

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Moderator
Moderator
Posts: 1,410

Re: DTA 50 box no Video but can change channel

 

Hello, @kev_nr

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. Usually, the solid green light on the box means it's working. If the TV is tuned into the correct input and you still see the blank screen, I can look into it for you. 

 

Addressing the issue involves in accessing your account. Please send us a private message at @CommunityHelps when you are online.  Our private messaging system is explained in this blog. 

 

Cheers,

RogersMoin

 

 

I'm Here A Lot
Posts: 6

Re: DTA 50 box no Video but can change channel

-have you tried a reboot of the box by unplugging power and replugging in ,this may resolve the issue.