Why are closed captions appearing on- screen during commercials, not regular programming?
When watching CNN, all CBC TV spots promoting "Still Standing" and the "Drake" detective series show closed captioning. Recently, it has started during spots promoting HBO and Rogers content. I have not enabled closed captioning, furthermore captioning does not appear in any other commercials.
The common thread, it seems, is Rogers. Is this a setting that is controlled by the 4K set-top box, or is it an arbitrary decision made by Rogers to affect all Canadian commercials?
Thank you for being a part of our Rogers Community Forums and congratulations on your very first post!
That does seem a bit odd that the closed captioning would only be appearing on certain networks and during specific commercials, and only while certain programs are airing. I can't say I've ever heard of such an occurrence or experienced it myself! If you can please provide us with a few more details, perhaps the Community can chime in if they've had any similar experiences:
- What city/province are you located in?
- When did this issue first begin happening?
- Do you have any other cable TV boxes and are they having the same issue when on the same channels, and in the same places during the feed?
We look forward to your response! 😊
1. London, Ontario
2. About three to four weeks ago.
3. One 4K PVR box, one Nextbox 3.0. Both boxes show the exact same behaviour.
Under the direction of another Rogers Tech support advisor, I enabled and disabled closed captioning, and functionality was as before, with no change in the problematic condition.
I have video of the issue appearing on at least 6 different commercials, all Canadian promotions, all seemingly Rogers' transmissions.
Then as an awareness campaign, this effort is an abject failure. None of the Rogers representatives I've contacted are aware of the existence of this issue, and consequently can't offer a solution. Far from creating a positive attitude toward their initiative, the executors of this effort have created frustration and confusion.
So Rogers thinks this is all better. To wit:
And just try to respond using the supplied address. This is what comes up: "www.support.rogers.com does not appear to be a valid email address. Verify the address and try again."
Even substututing an @ for the period between "support" and "rogers" doesn't work.