Closed Caption Bug on 4K PVR Whole Home (new HD Terminals)

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I've Been Here Awhile
Posts: 2

Closed Caption Bug on 4K PVR Whole Home (new HD Terminals)

I recently had the 4K PVR (Nextbox 3 terminal) installed at my home, along with 2 accompanying HD Terminals for whole home PVR.  I like to have CC on my TVs.  When I watch a recorded show on the main PVR terminal, I have no issues - I can forward with the page up/down function (3 minutes), or use the skip back button (10 seconds back), to skip commercials or get to where I want to be in the show, and the CC will stay on.  However, if I am watching a recorded show on one of my other terminals, I can't do this.  If I use the page up or skip back function, the CC turns off and I have to press INFO to get the CC back on - frustrating. If I use the "regular" fast forward or rewind functions, this doesn't occur.

Can someone else confirm this bug?  Is this a known bug?  If so (or if not), can Tech Support look into it and see why this happens and what update needs to be done to fix it?

 

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Resident Expert
Resident Expert
Posts: 2,733

Re: Closed Caption Bug on 4K PVR Whole Home (new HD Terminals)

The 4K PVR is not the same as a Nextbox 3.0.  See:

 

https://www.rogers.com/consumer/tv/hardware

 

I have not heard of this issue before. I have a list of all of the problem areas in the following link.

 

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/202473-cisco-9865-nb3-0-also-nb...

 

That's not to say it doesn't happen.  You'd have to have a 4K PVR, and use CC and use skip and have WHPVR.  That limits the number of people quite a bit, probably to less than 100....

 

Have you tried rebooting all the boxes?  I hope this can be sorted out for you.  I also use CC about 10-20% of the time that we watch TV and it would bother me too, but I don't have WHPVR.  You can contact Rogers using the following "Share a concern" link.  I've found it very useful, requesting a call back:

 

https://www.rogers.com/consumer/contactus/share-a-concern



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I've Been Here Awhile
Posts: 2

Re: Closed Caption Bug on 4K PVR Whole Home (new HD Terminals)

Thanks - and you're right, I mean the 4K PVR and the 4K Terminals.  I didn't know that there were so few out there with this hardware, WHPVR and using CC...

 

I'll follow up with Rogers... I rebooted, but still a bug...