Channel unavailable a few seconds after watching

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I Plan to Stick Around
Posts: 21

Channel unavailable a few seconds after watching

I just recently got the nextbox 3.0, about 75% of the channels that I turn to are either unavailable, or magically change to unavailable only a few seconds after watching what ever program is currently playing. This doesnt make sense, how can the channel be up and then magically go down to unavailable everytime I change the channel.

 

 

 

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I'm a Senior Advisor
Posts: 965

Re: Channel unavailable a few seconds after watching

First step - reboot.  Unplug, wait, replug.

 

If that doesn't work, reauthorize the box.

 

If that doesn't work, could be a weak signal.  NB3 seems to be more sensitive to signal problems than the old 8300's...

 

With the remote, hold the EXIT key until the power indicator blinks.  Then, in rapid succession, hit DOWN DOWN 2.  Diagnostic screen will appear. Look for the item marked 'Power (dBmV)' - If the number is yellow or red, the signal may be an issue, and mow you have a whole host of new troubleshooting to do.

 

Steps 1 and 2 are pretty much the first two things you should try when NB3 starts acting weird.

I Plan to Stick Around
Posts: 21

Re: Channel unavailable a few seconds after watching

A tech came by and checked everything out, the signal was perfect. It ended up being a crappy box, he replaced it and now all the channels are showing up, weird.

Resident Expert
Resident Expert
Posts: 13,988

Re: Channel unavailable a few seconds after watching

Yeah heard a few reports on this but not overly common.

Seems like its a rare bug


I Plan to Stick Around
Posts: 10

Re: Channel unavailable a few seconds after watching

What the heck.  Friday I started getting message that I had channels that were "unavailable'.  Never mind that I am paying for these channels.  Yesterday the box kept clicking on and off, saying is was loading/downloading.  Today I have channels unavailable again, and I was watching one that suddenly became unavailable.  Somebody?  Anybody?  Do you have any idea what's going on?  Pretty frustrating to pay so much for something of which I don't receive the full benefit.

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Resident Expert
Resident Expert
Posts: 13,988

Re: Channel unavailable a few seconds after watching

As was mentioned above.. LIKELY what the problem is, is SIGNAL related.

MOST of the time when you get that message, its due to a fact that there is a problem with the signal to the box.

 

Not that you have necessarily done anything wrong to have it happen.. could be something as simple as a plitter/connector going bad... but could even be further down the line with rogers as well.

Best bet, is give in a call to support, and have them send a TECH out to take a look.
Have them start at the street box, and check at ever point/connection along the way, to see where its stemming from.



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